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Client Advisor

United Kingdom, London · Job Posted May 31, 2026
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Job Description

Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.

Job Responsibility

  • Act and think first of the client and their experience
  • Welcome and assist each client providing an excellent in-store experience at all times
  • Be a master at storytelling and at the art of asking engaging questions
  • Create a long-term authentic bond with clients
  • Deal effectively with customer complaints
  • Demonstrate active leadership on the selling floor
  • Be proactively engaged in cross selling with all Departments
  • Prove Brand and product knowledge
  • Manage payment operations including return, refund, remote sales, tax-free
  • Ensure and maintain the shop floor and visual display high standard
  • Contribute to ensure a high level of security
  • Think innovatively about how we can improve and generate new ways
  • Develop and nurture meaningful and loyal client relationships
  • Manage and drive sales by understanding client desires

Requirements

  • Previous experience in sales roles
  • Experience in structured Fashion Luxury/Retail Companies is a plus
  • Passionate in Retail, Client service and commercial mindset
  • Excellent understanding of the luxury sector and product sensitivity
  • Strong communication skills
  • Willingness evolve in the organization, willingness to relocate is a plus
  • Digitally aware and open to new ways of working
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