Client Advisor Job at OTB (London)

Job Description

As a Client Advisor, you will be the brand ambassador, representing the essence of the company and delivering exceptional service to our distinguished clientele. This role requires exceptional communication skills, a strong sales mindset, and the ability to foster lasting relationships with clients.

Job Responsibility

Client Engagement: Provide a warm welcome and personalized service to all clients, ensuring an exceptional shopping experience
Sales Excellence: Identify client needs and present suitable products to drive sales and achieve individual and store sales targets
Customer Loyalty: Build and maintain strong client relationships, fostering brand loyalty and encouraging repeat business
Product Knowledge: Maintain up-to-date knowledge of products, brand history, and current collections to effectively communicate key features and benefits to clients
Visual Merchandising: Support the upkeep of visual merchandising standards to ensure the store reflects the brand’s image
Team Collaboration: Work collaboratively with team members to contribute to the store’s overall success and smooth operation
Stock Management: Assist with inventory management tasks, ensuring products are properly stocked and presented
Compliance and Standards: Uphold company policies, procedures, and grooming standards to maintain a professional and luxurious store environment

Requirements

You can build long-term, successful relationships with all types of clients around the world
You are experienced Client Advisor, ideally with a background in the luxury industry and an affinity for the world of ready-to-wear fashion
excellent communication
You are proactive in driving commercial performance
You are skilled at cross-selling across all product categories
You are versatile, with a passion for challenges
English is Mandatory

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