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Our client is a multi-award-winning luxury jewellery retailer based in London's historic Hatton Garden. Renowned for exceptional craftsmanship, industry recognition, and a highly personalised customer experience. They are seeking an enthusiastic and professional Client Advisor to join the team on a full time basis.
Job Responsibility:
Welcoming customers and conducting face-to-face consultations in store
Understanding customer needs in a balanced and sensitive manner
Building rapport with clients and delivering a consistently high standard of customer service
Maintaining and enhancing the brand's strong reputation and 5-star customer reviews
Assisting with visual merchandising and window displays
Supporting the Store Manager with daily store operations
Managing customer collections and resizes, with the opportunity to develop your own client base for wedding band consultations
Carrying out general administrative tasks as required
Requirements:
Previous experience in luxury retail or luxury sales
Interest in fine jewellery
Excellent verbal and written communication skills
Ability to build strong customer relationships in a professional and personable manner
Strong work ethic with the ability to multitask effectively
Comfortable working both independently and as part of a team