Client Advisor Job at Groupe Kering (Central Valley)

Job Description

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. As the Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening client connections to Gucci and providing them with the best-in-class service, elevated and unique experience, and strong client relationships.

Job Responsibility

Proactively engage and establish strong relationships with clients
Deliver a personalized, client-centric experience
Build rapport with clients by discovering their needs and aspirations
Develop client base by recruiting new clients and developing existing ones
Leverage in-store technology
Collect meaningful client information
Create and add value to the client’s experience by providing them with useful insights on local lifestyle trends
Drive individual and collective sales results
Provide exceptional client experience
Use effective selling techniques
Select the right products matched to client needs
Proactively promote virtual appointments and distance sales
Maintain a “One-Gucci-Client” perspective
Guide and inspire the client to make the best possible decision
Foster open and constructive communication with team members
Using knowledge of Gucci and our products, engage with clients
Proactively attend trainings to gain insights on product knowledge
Ensure to be up to date on fashion trends and competitors
Combines styling knowledge with the ability to offer products
Embody Gucci's philosophy, values, and lifestyle
Actively participate in all store operations such as stock maintenance
Adhere to all policies and procedures with a focus on loss prevention
Accurately process all POS transactions
Contribute to upholding the visual display of all products
Follow Company grooming guidelines
Ensure optimal levels of products on the sales floor
Manage general store administration and functionality

Requirements

2+ years of luxury fashion sales experience and excellent track record, preferably in a similar role or customer service setting
Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues
High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues
Flexibility to work a retail schedule which will include evenings, weekends, and holidays
Deep knowledge about and passion for fashion and luxury
Excellent commercial awareness and client attitude
High flexibility and ability to adapt to different clients and complex situations
Strong communication skills
Ability to work in a fast-moving and dynamic environment

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