Client Advisor - London Selfridges

• Meet and exceed individual and store sales and other commercial KPIs
• Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
• Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
• Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression
• discover your client, be a product and styling expert and close the sale to maintain the relationship with the client
• Be efficient in following-up and delivering after-sales services to our clients
• Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required
• Follow company policies, guidelines, and procedures
• Use visual techniques to maintain visual standards according to Burberry guidelines
• Foster team work and a positive work climate
• Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases
• Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
• Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests

• A strong track record of delivering commercial performance and consistently exceeding sales targets
• Experience building and maintaining meaningful client relationships through thoughtful clientelling
• A genuine passion for fashion, art and culture, with an eye for detail and storytelling
• Sound knowledge of the competitive landscape and how to position product with confidence
• Fluency in the local language, with strong English communication skills preferred
• Additional language capability is an advantage and welcomed

Additional language capability is an advantage and welcomed