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The role holder will work as part of the Private Banking client facing team within a support role function, providing a range of assistance in support of Client Advisors.
Job Responsibility:
Proactively assist Client Advisors with the management of Clients wealth in line with their aspirations and risk appetite
Provide support for client meetings, for example, preparation of meeting documentation attending meetings where required and taking ownership of post meeting actions e.g. payments
Contact clients regularly by telephone, letter or in person in order to ensure client’s needs are met
Provide, as necessary, support in responding to client queries
Maintain client files and records through standing data amendments including new client set-up and deletion
Liaise with the operations and administration units on behalf of the team
Prepare, check and dispatch client valuation records, either screen based or in hard copy, as required to maintain accuracy and in accordance with regulatory requirements
Assist in all projects expected on the team
Assist in ensuring the team meets all its obligations in respect of the Client Profile Update process
Reflect and adhere to culture of compliance in all relevant tasks and throughout the company
Develop own professional expertise through on the job training, formal training and, where appropriate, professional qualifications
Carry out any other duties as may reasonably be required
Requirements:
A good knowledge and strong experience of the UK wealth management industry
Experience of supporting a number of advisors, rather than on a 121 basis
Understands Risk within context of the role and meets the regulatory obligations, as applicable
Competent at maintaining client data and communicating with clients
Good communication and written English skills
Very good telephone manner, comfortable handling client queries
Excellent team working skills
High accuracy and attention to detail
Well organised and efficient
Takes a solution oriented approach
Computer literate with good knowledge of Microsoft systems (Word, Excel, Outlook, Powerpoint)
Capable of using either or both of G2 and Intelligent Office
Act as true first line of defence for clients and Quintet through proactive risk management
Encouraged to work towards a CISI or CFA level 4 qualification