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Migrant Help Logo Migrant Help · Customer Service

Client Adviser

United Kingdom, Glasgow and Paisley Employment contract 30475.00 - 34682.00 GBP / Year · Job Posted June 28, 2026
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Job Description

Part of the Trafficking and Exploitation Survivors Service (TESS) team, the Client Adviser is a dedicated and rewarding role at Migrant Help. You will work engagingly with our diverse client group, most of whom will be entering the service having recently been through trauma. You will provide seamless professional support to service users, including providing advice, guidance and assistance with the completion of any relevant support applications.

Job Responsibility

  • Provide support to a caseload of survivors of human trafficking in line with the service’s Quality Management Framework, ensuring high-quality, survivor-centred support at all times
  • Manage a complex case load, offering appropriate and bespoke individual support to service users including the arrangement of provision of necessities such as accommodation, food, clothing and toiletries. Also arranging meaningful holistic activities, which may include social events, language classes, orientation briefings, etc
  • Arrange the process of supporting service users to return to their country of origin, where appropriate, as well as arranging the preparation of appropriate documentation with the Home Office/Embassies, as appropriate
  • Ensure compliance with all applicable regulatory requirements, policies and procedures to provide with correct processing of National Referral Mechanism (NRM) referrals to all who require this service
  • Refer clients to health and specialist agencies as necessary
  • Support the process of clients being able to obtain employment and affordable housing, where appropriate
  • Collect data and record efficiently as required
  • Provide telephone assistance and new referral meet and greet during unsocial hours on a rota basis (being part of the on call service – one week on call outside working hours, every few weeks)
  • Participate in regular team briefings/meetings/group case study sessions and provide support to other colleagues as and when required
  • Keep up to date with legislation and the impact it may have on service users and disseminate as appropriate to the teams

Requirements

  • Experience of working in a Social Care setting and working with clients who present with complex needs, including mental health and substance misuse
  • Demonstratable experience of working face to face with members of the public
  • Demonstrable administrative and organisational skills
  • Excellent computer skills, competent in the use of MS Office applications and specifically the ability to use Microsoft Excel to a good standard
  • Proven ability to prioritise and work on your own initiative whilst respecting boundaries

What we offer

  • 35 hours per week offering flexibility and work life balance
  • Enhanced family friendly provisions
  • Extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata)
  • Option to buy or sell up to 5 days of annual leave
  • Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions
  • Wellbeing support
  • Non-contributory pension scheme - Migrant Help pays 8% worth of employee salary into the pension scheme
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