Client Accounts Administrator

• Ensure that service charges are accounted for in accordance with the RICS Code of Practice, ARMA-Q rules, Accounting regulations and other HML best practices
• To prepare and reconcile the information on PMS, including entering the year end adjustments, reserve fund transfers and checking the expenditure
• Dealing with queries from the property managers, accountants and our clients, ensuring that these are responded to within 3 working days
• Liaising with the property managers and external auditors via email, over the phone and in person, to obtain approval of the year end service charge accounts within 6 months of the year end date and company accounts within 9 months of the year end date
• Preparing the year end balancing service charge surplus/deficit calculation
• Inputting the year end balancing amount and raising credit notes/manual demands as appropriate
• To assist in the preparation of Section 20b notices, within the 6 month deadline, including the draft expenditure and providing to the Client Accounting Manager/ Client Accountant for their approval
• To update the control sheet on a daily basis and ensure that the information is accurate
• Assisting with any additional adhoc accounting or administrative task if stipulated by the Client Accountant or Client Accounting Manager

• Maths and English at GCSE (A-C) or equivalent
• Understanding of all HML Processes, Practices and Ethos
• Well-developed interpersonal and oral communications skills
• Interpersonal skills and customer focused
• Strong organisational skills
• Ability to work on own initiative
• Ability to work as a team player
• Good numerical skills
• Diplomacy
• Ability to prioritise critical workload and work under pressure and strict time frames
• Experience in the property management industry would be a bonus but is not essential
• Candidates must be eligible to live and work in the UK

Experience in the property management industry