Client Account Specialist

• Front Counter Sales – Serve as the first point of contact for walk-in and telephone customers
• Execute in house direct mailings
• Assure customer satisfaction. Send thank you cards with orders
• Respond to customer inquiries to determine needs, provide recommendations and quotes and assist customers with the order process. Obtain information for future contact
• Process customer orders. Accurately complete Work Order
• obtain customer’s approval and down payment
• Telemarketing Calls to Direct Mail Listing
• to Existing Customer Files
• to New Business Listings
• to No-Activity Customers
• Call Outstanding Quotations
• Prospecting via phone for new customers. Generate list of prospects through lead groups or publications (Yellow Pages, Chamber of Commerce directory, etc.)
• Work closely with the Production Area to answer any questions they may have concerning current work orders
• Maintain a good working relationship with vendors to obtain quotes and follow up on orders in process
• Mailings to No-Activity Customers
• to Club Members
• Follow Up of Top 100 customers
• Run Bi-monthly Specials Campaign
• Implement Marketing Strategies from Marketing Planner. Execute in-house marketing, working with Owner/Marketing Representative
• Enter contact names into database for appropriate follow up
• Contact customers when the order is ready
• Obtain referrals
• determine contact name and phone number and provide follow up
• Support Owner as needed with reports, close outs, invoices, and daily, weekly and monthly paperwork
• Cross train in other areas of the store to maintain a fully functioning store at all times
• Maintain an organized, clean and professional store appearance at all times
• Quality Control
• Complete in store training utilizing the following: Front counter Sales, Sign Product Training video, Key lines and the Owner’s Manual

• Any combinations of education, training or general experience that would provide the required skills and knowledge base sufficient for job performance
• Sufficient formal or informal education to assure the ability to use simple math
• Previous experience as a customer sales associate/service representative
• Previous experience in a sign shop or graphics industry
• Pass all assessments/inventories administered during the hiring process
• Knowledge: Correct English usage including spelling, grammar and punctuation
• ability to proofread
• basic math, read and interpret a ruler and use a calculator
• basic sales skills
• telemarketing skills
• experience with a POS/Accounting system
• using a keyboard for typing/data input
• computer basics including Windows and Microsoft Office Suite
• Skills: Communication including listening, speaking, hearing and writing, consulting, being able to assess need and offer possible solutions for consideration
• time management
• using the phone book or other lists to generate targeted list of companies

Easy-going, adaptable personality, positive and team-oriented disposition, quality conscious, flexibility to occasionally work overtime, calm, professional and diplomatic, presents self well, neatly dressed, well-mannered and polite

• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Training & development