Client Account Manager Job at Jackson Spalding (Atlanta, GA, or Dallas TX)

Job Description

Jackson Spalding is an award-winning PR and marketing agency that helps brands stand out to move those who matter most. Fiercely creative and strategic, we work alongside our clients to help them connect with their audience and reach their goals. Jackson Spalding was built on the principle that there had to be a better way to run an agency. That means that we stay curious, have an open mind and ask questions to make sure we consistently achieve excellence with integrity.

Job Responsibility

Cultivate and deepen relationships with colleagues and client contacts, becoming a go-to advisor and integrator across teams
Develop and steward fully integrated strategic and tactical plans, ensuring each service or project ladders up to the broader client goals and long-term relationship health
Own and manage account budgets, scopes, results and reporting for large portions — or the entirety — of assigned client business, in partnership with JS discipline teams
Assemble, resource and lead cross-functional teams, ensuring work is delivered with excellence, on time, and on budget
Serve as a strategic peer and counselor to clients, applying experience, critical thinking, and insight to guide decision-making
Translate insights into clear recommendations, articulating path-to-success elements such as deliverables, timelines, team structure, KPIs, and budget
Lead internal and client meetings, using meeting facilitation principles to drive clarity and momentum
Develop and deliver compelling presentations and materials that translate complexity into clarity
Model JS values daily, leading with diplomacy, caring candor, and inclusive leadership
Anticipate and resolve conflict with maturity, using constructive conflict methods to move work forward
Bring a tech-forward mindset to the work, leveraging emerging tools — including AI — to increase efficiency, deepen insights and elevate the quality of client deliverables
Proactively identify risks and opportunities across accounts, adjusting strategy or resources as needed
Coach and grow project leaders, helping them grow in their careers and ability to serve clients
Ensure the team understands the client’s business, competitive landscape and industry, and guide them accordingly
Build and nurture relationships with new and existing clients, establishing trust beyond day-to-day deliverables
Contribute meaningfully to new business efforts, including insights, strategy, narrative development and presentation
Identify and articulate growth opportunities grounded in client needs, business goals and market conditions
Drive year-over-year account growth through proactive, strategic recommendations and integrated service activation
Use data, insights, and AI-supported analysis to shape stronger recommendations and strengthen growth opportunities
Develop thought leadership (personally or through others) that supports credibility and visibility for JS

Requirements

Bachelor’s degree required
6–10 years of experience leading client relationships, integrated teams, and strategic work across public relations, marketing and communications
Strong public relations experience with hands-on experience delivering related work
Minimum 2-3 years managing integrated budgets, scopes, and financial stewardship in a client-facing environment
Demonstrated ability to grow accounts year-over-year, with a track record of identifying and converting opportunities
Mastery of project management tools and principles, ensuring clarity, accountability, and predictable delivery
Exceptional written and verbal communication skills, with demonstrated experience developing messaging, POVs and strategic plans — and presenting them confidently in person and virtually
Strong business acumen, with experience in both B2B and B2C sectors preferred
Tech-forward mindset with comfort learning and applying AI-enabled tools to improve analysis, storytelling and delivery
Ability to translate client business goals into clear, actionable integrated plans
Experience coaching and developing others, including giving constructive feedback and growing team capabilities
Commitment to inclusive leadership, skilled in optimizing diverse team strengths and creating equitable team dynamics
Highly collaborative, able to lead and influence across teams, personalities, and locations
Strong time management skills, able to handle multiple workstreams with clarity and composure

What we offer

World-class health care insurance
Profit sharing
Unlimited sick days
401k match + personal financial planning
Flexible work environment

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