Client Account Manager Job at 360 Resourcing Solutions (Dudley)

Client Account Manager

360 Resourcing Solutions

Location:
United Kingdom , Dudley

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

40000.00 GBP / Year

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Job Description:

Client Account Manager NSL - Dudley (Onsite, Full-Time, Permanent). Are you an experienced people manager with a passion for operational delivery and client relationships? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for a Client Account Manager to join our NSL Transportation division, supporting parking enforcement operations within the local authority sector. At NSL, part of Marston Holdings Ltd, we deliver essential frontline services that help keep communities safe, accessible, and moving. While many know us for parking enforcement, our work goes far beyond this. We provide innovative transport and public service solutions across the UK, supporting both local authorities and the wider community.

Job Responsibility:

Ensure operations are delivered in line with agreed budgetary constraints, maintaining effective cost control and operational efficiency
Prepare, review, and complete monthly Profit and Loss (P&L) reports, identifying variances and implementing corrective actions where required
Ensure contractual KPIs, SLAs, compliance standards, and financial targets are achieved or exceeded
Manage the day-to-day operational delivery of parking enforcement services
Build and maintain strong working relationships with clients and key stakeholders
Lead, motivate, and develop Team Leaders, Supervisors, and frontline operational staff
Manage performance, absence, disciplinary matters, recruitment, and staff development
Monitor operational performance and identify opportunities for continuous improvement
Work collaboratively with internal departments to ensure service excellence
Produce reports, attend client meetings, and provide operational updates where required

Requirements:

Previous experience managing operational teams within a customer-facing environment
Strong leadership and people management skills
Experience managing KPIs, SLAs, and operational performance
Ability to manage client relationships and communicate professionally with stakeholders
Experience handling HR matters including performance management and recruitment
Strong organisational and problem-solving abilities
Commercial awareness with exposure to budgets and operational targets
Excellent written and verbal communication skills
IT literate, including Microsoft Office applications such as Word, Excel, and Outlook
Target-driven with the ability to work under pressure

Nice to have:

Previous experience within parking, enforcement, transport, security, facilities management, or other operational service industries
Full UK Driving Licence
Knowledge of parking legislation or the parking industry

What we offer:

Competitive salary
Performance-related bonus
25 days annual leave plus bank holidays
Pension scheme
Enhanced maternity and paternity package (subject to eligibility)
Employee discounts on retail, travel, leisure, and wellbeing services
Opportunities for career development within a growing national business

Additional Information:

Job Posted:
May 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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