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360 Resourcing Solutions Logo 360 Resourcing Solutions · IT - Administration

Client Account Manager

United Kingdom, Dudley Employment contract 40000.00 GBP / Year · Job Posted May 20, 2026
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Job Description

Client Account Manager NSL - Dudley (Onsite, Full-Time, Permanent). Are you an experienced people manager with a passion for operational delivery and client relationships? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for a Client Account Manager to join our NSL Transportation division, supporting parking enforcement operations within the local authority sector. At NSL, part of Marston Holdings Ltd, we deliver essential frontline services that help keep communities safe, accessible, and moving. While many know us for parking enforcement, our work goes far beyond this. We provide innovative transport and public service solutions across the UK, supporting both local authorities and the wider community.

Job Responsibility

  • Ensure operations are delivered in line with agreed budgetary constraints, maintaining effective cost control and operational efficiency
  • Prepare, review, and complete monthly Profit and Loss (P&L) reports, identifying variances and implementing corrective actions where required
  • Ensure contractual KPIs, SLAs, compliance standards, and financial targets are achieved or exceeded
  • Manage the day-to-day operational delivery of parking enforcement services
  • Build and maintain strong working relationships with clients and key stakeholders
  • Lead, motivate, and develop Team Leaders, Supervisors, and frontline operational staff
  • Manage performance, absence, disciplinary matters, recruitment, and staff development
  • Monitor operational performance and identify opportunities for continuous improvement
  • Work collaboratively with internal departments to ensure service excellence
  • Produce reports, attend client meetings, and provide operational updates where required

Requirements

  • Previous experience managing operational teams within a customer-facing environment
  • Strong leadership and people management skills
  • Experience managing KPIs, SLAs, and operational performance
  • Ability to manage client relationships and communicate professionally with stakeholders
  • Experience handling HR matters including performance management and recruitment
  • Strong organisational and problem-solving abilities
  • Commercial awareness with exposure to budgets and operational targets
  • Excellent written and verbal communication skills
  • IT literate, including Microsoft Office applications such as Word, Excel, and Outlook
  • Target-driven with the ability to work under pressure

Nice to have

  • Previous experience within parking, enforcement, transport, security, facilities management, or other operational service industries
  • Full UK Driving Licence
  • Knowledge of parking legislation or the parking industry

What we offer

  • Competitive salary
  • Performance-related bonus
  • 25 days annual leave plus bank holidays
  • Pension scheme
  • Enhanced maternity and paternity package (subject to eligibility)
  • Employee discounts on retail, travel, leisure, and wellbeing services
  • Opportunities for career development within a growing national business
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