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Client Account Executive, Mid-Market

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Dialpad

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Location:
United States , Denver

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

79999.00 - 80000.50 USD / Year
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Job Description:

As a Client Account Executive for Mid-Market at Dialpad, you will be responsible for providing best-in-class strategic account management across a portfolio of existing Dialpad customers while growing year-over-year revenue. Serving as a consultant to the client, the CAE will demonstrate the value of what's possible through the implementation of additional Dialpad product suite offerings. The CAE will develop and execute a sales strategy for their book of business. They will be responsible for meeting or exceeding sales and revenue goals and objectives, overall customer relationship management, and customer satisfaction. The CAE is ultimately responsible for ensuring our customers are constantly realizing the value of their account, driving positive outcomes for both the customer and Dialpad. This position reports to our RVP, Client Sales, and is hybrid from one of our US offices.

Job Responsibility:

  • Provide best-in-class strategic account management across a portfolio of existing Dialpad customers while growing year-over-year revenue
  • Serve as a consultant to the client, demonstrating the value of additional Dialpad product suite offerings
  • Develop and execute a sales strategy for their book of business
  • Meet or exceed sales and revenue goals and objectives
  • Overall customer relationship management and customer satisfaction
  • Own the sales process from start to finish
  • Create a territory account plan
  • Cultivate relationships with customers to gain insight into customer strategy and expansion plans
  • Generate pipeline and drive an efficient sales process
  • Serve as a Dialpad expert and trusted advisor
  • Identify customers for Customer Advisory Board and Executive Sponsor Program

Requirements:

  • 3-5+ years of experience in a closing sales role
  • Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background
  • Ability to communicate, present, and influence key stakeholders and decision-makers
  • Experience with solution selling techniques such as SPICED and/or MEDDICC
  • Experience providing timely and accurate forecasts to sales leadership
  • Excellent time management skills with the ability to track numerous details
  • Willingness to travel to customer locations or events as needed
  • SaaS sales background required
  • Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets)

Nice to have:

  • Previous Mid-Market experience
  • UCaaS/CCaaS background
What we offer:
  • Competitive salary
  • Comprehensive benefits
  • Real opportunities for growth
  • Cutting-edge AI tools
  • Robust training program
  • Inclusive office environment
  • Recognized as a Great Place to Work

Additional Information:

Job Posted:
May 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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