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As a Client Account Executive, Commercial, you will be responsible for providing best-in-class account management across a portfolio of existing Dialpad customers while growing year-over-year revenue. Serving as a consultant to the client, the CAE will demonstrate the value of what's possible through the implementation of additional Dialpad product suite offerings. The CAE will develop and execute a sales strategy for their book of business. They will be responsible for meeting or exceeding sales and revenue goals and objectives, overall customer relationship management, and customer satisfaction. The CAE is ultimately responsible for ensuring our customers are consistently realizing the value of their account, driving positive outcomes for both the customer and Dialpad.
Job Responsibility:
Provide best-in-class account management across a portfolio of existing Dialpad customers while growing year-over-year revenue
Serve as a consultant to the client, demonstrating the value of what's possible through the implementation of additional Dialpad product suite offerings
Develop and execute a sales strategy for their book of business
Be responsible for meeting or exceeding sales and revenue goals and objectives, overall customer relationship management, and customer satisfaction
Ensure our customers are consistently realizing the value of their account, driving positive outcomes for both the customer and Dialpad
Own the sales process from start to finish
Work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners to grow our existing customer base
Create an account plan for how you will achieve your quarterly goals
Cultivate relationships with our customers to gain insight into customer strategy and expansion plans
Work leads and generate pipeline
Achieve or exceed quarterly revenue goals
Serve as a Dialpad expert and become a trusted advisor and resource for your customers
Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program
Become an advocate for the customer back to Dialpad
Requirements:
1-3 years of sales experience in an ever-changing environment
Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background
Ability to communicate, present, and influence key stakeholders and decision-makers
Experience providing timely and accurate forecasts to sales leadership
Excellent time management and organizational skills with the ability to track numerous details
Willingness to travel to customer locations or events as needed
SaaS sales background strongly preferred
bonus points for UCaaS/CCaaS
Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets)
Curiosity: Ability to get to know your customers’ business, internal teams, and processes
Closing mindset: Get ahead of closing deals by asking closing questions early and often
Strategy: Ability to analyze your portfolio of accounts and develop sales strategies to target your customers for additional products they can benefit from
High energy: Ability to thrive and excel in a fast-paced, high-velocity sales environment
Nice to have:
SaaS sales background
bonus points for UCaaS/CCaaS
What we offer:
Competitive benefits and perks
Robust training program
Offices designed to be inclusive, offering a vibrant environment to cultivate collaboration and connection
Exceptional culture, recognized repeatedly as a certified Great Place to Work