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Click & Collect Assistant

https://www.ikea.com Logo

IKEA

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Location:
United Kingdom , Chester

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Category:

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Contract Type:
Employment contract

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Salary:

13.45 GBP / Hour

Job Description:

Ready to bring home inspiration to life? IKEA Chester, CH1 4QG, is looking for upbeat, quick-thinking Click & Collect Assistants who love turning challenges into great customer experiences. Whether you're helping hand out customer orders, processing returns, or guiding customers through flat-pack puzzles, you’ll be the reason they leave with a smile. If you're a natural problem-solver with a passion for people, we’d love to meet you!

Job Responsibility:

  • Working on click & collect, returns desk to support customers in a timely manner & greeting customers at the main entrance
  • Use knowledge, resilience and problem-solving skills to resolve customer complaints
  • Ensure accurate handling of all returned products, highlighting and escalating any product issues immediately
  • Secure the stock, accurate handling of the returned products and stored correctly stock accuracy is adhered to
  • Demonstrate due diligence by ensuring all stock is accurately processed through tills, promptly reporting any discrepancies or issues
  • Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts
  • This role includes manual handling safely

Requirements:

  • Prefer to take initiative
  • Adept at juggling several responsibilities at once
  • Value teamwork while also being able to complete assignments without direct supervision
  • Have a customer first mindset
  • Computer literate and willing to work with technology
  • Confidence to maintain composure and patience when dealing with a variety of customers and complex complaints
What we offer:
  • 15% IKEA discount & discount portal helping you save £100’s on high-street retailers
  • Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans
  • Given Day - Additional days’ paid leave to take at any point during the year
  • Free healthy meal option, salad bar, fruit, and hot/cold drinks

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:

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