CrawlJobs Logo

Click & Collect Assistant

https://www.ikea.com Logo

IKEA

Location Icon

Location:
United Kingdom , Chester

Category Icon
Category:
Sales

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

13.45 GBP / Hour
Save Job
Save Icon
Apply Position

Job Description:

Ready to bring home inspiration to life? IKEA Chester, CH1 4QG, is looking for upbeat, quick-thinking Click & Collect Assistants who love turning challenges into great customer experiences. Whether you're helping hand out customer orders, processing returns, or guiding customers through flat-pack puzzles, you’ll be the reason they leave with a smile. If you're a natural problem-solver with a passion for people, we’d love to meet you!

Job Responsibility:

  • Working on click & collect, returns desk to support customers in a timely manner & greeting customers at the main entrance
  • Use knowledge, resilience and problem-solving skills to resolve customer complaints
  • Ensure accurate handling of all returned products, highlighting and escalating any product issues immediately
  • Secure the stock, accurate handling of the returned products and stored correctly stock accuracy is adhered to
  • Demonstrate due diligence by ensuring all stock is accurately processed through tills, promptly reporting any discrepancies or issues
  • Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts
  • This role includes manual handling safely

Requirements:

  • Prefer to take initiative
  • Adept at juggling several responsibilities at once
  • Value teamwork while also being able to complete assignments without direct supervision
  • Have a customer first mindset
  • Computer literate and willing to work with technology
  • Confidence to maintain composure and patience when dealing with a variety of customers and complex complaints
What we offer:
  • 15% IKEA discount & discount portal helping you save £100’s on high-street retailers
  • Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans
  • Given Day - Additional days’ paid leave to take at any point during the year
  • Free healthy meal option, salad bar, fruit, and hot/cold drinks

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Parttime
Work Type:
On-site work
Icon
IKEA - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Click & Collect Assistant

Senior Sales Advisor

The Senior Sales Advisor (FT) acts as the Company’s representative to customers,...
Location
Location
United States , New York
Salary
Salary:
25.00 - 27.00 USD / Hour
boggi.com Logo
Boggi Milano
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years’ working in menswear and proven prior experience in fashion or luxury retail, especially with premium or high-end brands
  • Fluent in English (speaking and writing)
  • Demonstrated ability to meet or exceed sales targets, working with KPI's in a retail or fashion environment
  • Skilled at delivering high-quality, personalized service to ensure customer satisfaction and build loyalty
  • Strong understanding of menswear including current trends, seasonal styles, and popular brands
  • Clear, professional, and friendly communication skills for engaging with a diverse customer base
  • Proficiency in using POS software for transactions, returns, and gift card processing
  • Knowledge of digital tools used in omnichannel retail (e.g., tablets for sales assistance, click-and-collect, online order support) to ensure a seamless customer experience
  • High standards of professionalism in dress code, punctuality, and work ethic
  • Flexible to work peak seasons, holidays, and weekends
Job Responsibility
Job Responsibility
  • Provide an exceptional high-level service to all customers, online and offline, maximizing all contact opportunities with customers and promoting the Brand and the Product
  • Be proactive and inform all customers about the benefits of loyalty programs, to ensure the enrichment and maximization of the customer database
  • Be a Brand Ambassador of the brand, ensuring an image and style in line with the Brand's standards
  • Develop and maintain long-term relationships with customers with the aim of strengthening the image and prestige of the brand
  • Contributes to the development of sales strategies and assists in achieving team targets
  • Manage sales by optimizing each phase of the commercial relationship
  • Build and sustain long-term customer relationships to strengthen the brand's image and prestige
  • Providing advanced product insights
  • Optimize each phase of the customer interaction process
  • Greet and recognize regular customers
What we offer
What we offer
  • Dental, Health, Vision, 401(K)
  • PTO and Sick Time, Employee Discounts
  • Professional and Career Development
  • Fulltime
Read More
Arrow Right

Sales Associate

Are you passionate about delivering warm, memorable customer experiences? Do you...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
fortnumandmason.com Logo
Fortnum & Mason
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A natural communicator who genuinely enjoys helping others
  • Strong attention to detail
  • Ability to stay calm under pressure
  • A proactive, positive attitude
  • Confidence in following procedures accurately
  • Someone who enjoys teamwork and thrives in a busy environment
Job Responsibility
Job Responsibility
  • Providing exceptional customer service: Creating a positive, lasting impression at tills and the food order desk
  • Tailoring your service style to each customer—whether you’re advising on menu choices or finalising their purchase
  • Supporting customers with confidence: Handling queries, resolving issues, and ensuring customers feel supported
  • Managing food orders efficiently and accurately
  • Assisting with click & collect purchases
  • Key operational responsibilities: Refunds & open codes
  • Waste management
  • Product transfers
  • Cash handling and till operations
  • Food order entry and completion
What we offer
What we offer
  • Competitive hourly rate + paid overtime
  • Discretionary annual bonus (up to 5% of salary)
  • Up to 40% store and restaurant discounts
  • Subsidised staff restaurant using Fortnum’s ingredients
  • 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
  • Matched pension scheme and career development opportunities
  • Annual staff party and incredible gifts after 5 years
  • Fulltime
Read More
Arrow Right

Parts Telesales Advisor

Join Our Trade Parts Team. We’re looking for a Parts Telesales Advisor to join o...
Location
Location
United Kingdom , Cardiff
Salary
Salary:
28000.00 - 32200.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in automotive parts telesales, motor factors, B2B trade supply, or a retail parts environment
  • Clear and confident communication skills
  • Good organisational skills and accuracy when processing orders
  • A calm, professional approach and a genuine focus on customer satisfaction
Job Responsibility
Job Responsibility
  • Handling telephone and email enquiries from new and existing B2B customers
  • Processing accurate parts orders and allocating them to the correct delivery routes
  • Making courtesy calls before delivery cut‑off times
  • Building positive relationships with trade accounts
  • Suggesting helpful add‑on products when appropriate, without applying pressure
  • Maintaining a high call‑answering rate
  • Creating and updating sales and VOR reports
  • Supporting our click‑and‑collect counter when needed
  • Assisting with quarterly stock takes and occasional warehouse/logistics tasks
  • Using parts systems to identify product compatibility and manage queries
What we offer
What we offer
  • Pension scheme with life assurance
  • Staff discounts on vehicles, parts, servicing, and accessories
  • Access to our company loan car scheme
  • Share Incentive Scheme
  • Mortgage and pension advice seminars
  • Excellent manufacturer training and clear career development opportunities
  • Cycle to Work scheme, including e‑bikes
  • Discounted gym membership
  • Enhanced Maternity and Paternity policies
  • Eye test voucher scheme
  • Fulltime
Read More
Arrow Right

Parts Telesales Advisor

Join Our Trade Parts Team. We’re looking for a Parts Telesales Advisor to join o...
Location
Location
United Kingdom , Hayes
Salary
Salary:
32000.00 - 36800.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in automotive parts telesales, motor factors, B2B trade supply, or a retail parts environment
  • Clear and confident communication skills
  • Good organisational skills and accuracy when processing orders
  • A calm, professional approach and a genuine focus on customer satisfaction
Job Responsibility
Job Responsibility
  • Handling telephone and email enquiries from new and existing B2B customers
  • Processing accurate parts orders and allocating them to the correct delivery routes
  • Making courtesy calls before delivery cut‑off times
  • Building positive relationships with trade accounts
  • Suggesting helpful add‑on products when appropriate, without applying pressure
  • Maintaining a high call‑answering rate
  • Creating and updating sales and VOR reports
  • Supporting our click‑and‑collect counter when needed
  • Assisting with quarterly stock takes and occasional warehouse/logistics tasks
  • Using parts systems to identify product compatibility and manage queries
What we offer
What we offer
  • Pension scheme with life assurance
  • Staff discounts on vehicles, parts, servicing, and accessories
  • Access to our company loan car scheme
  • Share Incentive Scheme
  • Mortgage and pension advice seminars
  • Excellent manufacturer training and clear career development opportunities
  • Cycle to Work scheme, including e‑bikes
  • Discounted gym membership
  • Enhanced Maternity and Paternity policies
  • Eye test voucher scheme
  • Fulltime
Read More
Arrow Right

Customer Co-worker

As Customer Co-worker your responsibilities will include, but are not limited to...
Location
Location
Australia , Springvale, Victoria
Salary
Salary:
28.31 AUD / Hour
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in customer service
  • A passion for securing the best customer experience possible
  • Excellent communication skills
  • Able to work closely with your team and other departments or work independently
  • The ability to remain calm when faced with challenging situations
  • Ability to easily learn new computer systems, including point of sale systems, sales and returns platforms, and handheld devices
Job Responsibility
Job Responsibility
  • Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorization
  • Resilience in assisting customers with more complicated issues
  • Supporting other areas of Customer Relations including working on the cashline and maintaining shopping tools (shopping baskets, trolleys, and yellow bags)
  • Recording information accurately in the system so we can continually make improvements to the customer shopping experience
  • Greeting visitors to IKEA by providing friendly, effective, and efficient information for customers
  • Handling cash and card payments in a reliable, efficient, accurate and friendly way
  • Securing that all products passing through the entrance are paid for
  • Supporting customers booking their home delivery and collecting their click and collect
  • Ensuring customers have a positive final touchpoint during the IKEA shopping experience
What we offer
What we offer
  • 5 weeks’ Paid Annual Leave
  • Paid Parental Leave
  • Family & Community Leave
  • 15% Co-worker discount
  • Subsidised meals and complimentary drinks in our Co-worker restaurant
  • Free uniforms provided
  • Free Co-worker parking
  • Bonus programme (where eligible)
  • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
  • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
  • Parttime
Read More
Arrow Right

Branch Sales Advisor

Are you looking for an exciting opportunity, working within a unique retail envi...
Location
Location
United Kingdom , Hedge End
Salary
Salary:
12.60 GBP / Hour
arco.co.uk Logo
ARCO Limited
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience of working face to face with customers, preferably in a retail environment
  • Experience of sales, either over the phone or face to face
  • Strong IT skills
  • Microsoft Word, Excel etc. and the ability to learn new software
  • UK driving licence is advantageous but not a necessity for this role
Job Responsibility
Job Responsibility
  • Providing high levels of customer service and build strong customer relationships
  • Supporting with opening accounts, providing quotations and customer account management
  • Driving sales through customer calling, leaflet distribution and other sales activity
  • Managing cash in line with company policies and procedures including cashing up, processing refunds and supporting with the banking collection
  • Following merchandising principles, including pricing, campaign set ups and ensuring product displays are well maintained
  • Assisting with control of stock, including processing of deliveries, click and collect and actioning weekly stock counts
  • Supporting Branch operations including stock preparation, stock management and restocking of customer sites (where required)
  • Complying with and being an advocate for Health & Safety and Security at all times
What we offer
What we offer
  • Bonus
  • 32 days holiday inclusive of bank holidays
  • Opportunity to purchase 5 additional days annual leave each calendar year (subject to qualifying salary)
  • 2 fully paid Community Volunteering days (pro rata for part time) every year
  • An excellent pension and Life Assurance scheme
  • A huge range of high street retailer discounts to help with cost of living via MyArco Perks
  • Free, 24-hour access to our Employee Assistance Programme
  • Access to our Learning Management System, to support your personal and career development
  • Long-term service awards
  • Parttime
Read More
Arrow Right

Branch Sales Advisor

Are you looking for an exciting opportunity, working within a unique retail envi...
Location
Location
United Kingdom , Hedge End
Salary
Salary:
12.60 GBP / Hour
arco.co.uk Logo
ARCO Limited
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience of working face to face with customers, preferably in a retail environment
  • Experience of sales, either over the phone or face to face
  • Strong IT skills
  • Microsoft Word, Excel etc. and the ability to learn new software
Job Responsibility
Job Responsibility
  • Providing high levels of customer service and build strong customer relationships
  • Supporting with opening accounts, providing quotations and customer account management
  • Driving sales through customer calling, leaflet distribution and other sales activity
  • Managing cash in line with company policies and procedures including cashing up, processing refunds and supporting with the banking collection
  • Following merchandising principles, including pricing, campaign set ups and ensuring product displays are well maintained
  • Assisting with control of stock, including processing of deliveries, click and collect and actioning weekly stock counts
  • Supporting Branch operations including stock preparation, stock management and restocking of customer sites (where required)
  • Complying with and being an advocate for Health & Safety and Security at all times
What we offer
What we offer
  • Bonus
  • 32 days holiday inclusive of bank holidays
  • Opportunity to purchase 5 additional days annual leave each calendar year (subject to qualifying salary)
  • 2 fully paid Community Volunteering days (pro rata for part time) every year
  • An excellent pension and Life Assurance scheme
  • A huge range of high street retailer discounts to help with cost of living via MyArco Perks
  • Free, 24-hour access to our Employee Assistance Programme
  • Access to our Learning Management System, to support your personal and career development
  • Long-term service awards
  • Parttime
Read More
Arrow Right

Branch Sales Advisor

Are you looking for an exciting opportunity, working within a unique retail envi...
Location
Location
United Kingdom , Leeds
Salary
Salary:
12.60 GBP / Hour
arco.co.uk Logo
ARCO Limited
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience of working face to face with customers, preferably in a retail environment
  • Experience of sales, either over the phone or face to face
  • Strong IT skills
  • Microsoft Word, Excel etc. and the ability to learn new software
Job Responsibility
Job Responsibility
  • Providing high levels of customer service and build strong customer relationships
  • Supporting with opening accounts, providing quotations and customer account management
  • Driving sales through customer calling, leaflet distribution and other sales activity
  • Managing cash in line with company policies and procedures including cashing up, processing refunds and supporting with the banking collection
  • Following merchandising principles, including pricing, campaign set ups and ensuring product displays are well maintained
  • Assisting with control of stock, including processing of deliveries, click and collect and actioning weekly stock counts
  • Supporting Branch operations including stock preparation, stock management and restocking of customer sites (where required)
  • Complying with and being an advocate for Health & Safety and Security at all times
What we offer
What we offer
  • 32 days holiday inclusive of bank holidays
  • Opportunity to purchase 5 additional days annual leave each calendar year (subject to qualifying salary)
  • 2 fully paid Community Volunteering days (pro rata for part time) every year
  • An excellent pension and Life Assurance scheme
  • A huge range of high street retailer discounts to help with cost of living via MyArco Perks
  • Free, 24-hour access to our Employee Assistance Programme
  • Access to our Learning Management System, to support your personal and career development
  • Long-term service awards
  • Parttime
Read More
Arrow Right