Clerk Typist II

• Ability to carry out multiple receptionist duties and functions
• Scheduling appointments, faxing, scanning documents and photocopying
• Receive and assist with incoming calls, taking and distributing messages, processing reports
• Create and maintain electronic client files and update demographic information in TREAT and Meditech
• Brief client intakes, referral processing, Non-Insured Health Benefits (NIHB) travel arrangements
• Facilitate and manage self-referrals and walk in services
• Direct clients to other programs and services when needed
• Book appointments for town and northern clients as required by clinicians
• Maintain clinician appointment schedules and client charts
• Process discharged client files and related duties
• Maintain and order supplies and equipment for office and treatment room
• Demonstrate empathy and compassion in the face of challenging situations
• Must adhere to organizational policies and procedures concerning cleaning, hand hygiene and the use of personal protective equipment in support of infection control measures, and attend training when necessary
• Other duties as assigned

• Grade 12 diploma or GED required
• Certificate or diploma in secretarial studies, business administration or equivalent preferred
• Minimum two years prior related clerical experience required or equivalent combination of education and/or experience
• Minimum of 60+ wpm an asset
• Excellent interpersonal, communication and organizational skills
• Ability to work in a fast-paced team environment, and independently
• Strong judgement and discretion in handling sensitive client information and situations
• Must be physically able to perform all assigned tasks

Blue Cross Health Benefits and HOOPP Pension Plan