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Clerk-Reservations

Marriott Bonvoy

Location:
China , Deqing

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Clerk-Reservations role at Deqing Marriott involves processing reservations, addressing guest needs, and ensuring a high level of customer service. The position requires attention to detail, strong communication skills, and the ability to work in a team-oriented environment.

Job Responsibility:

Process reservation requests, changes, and cancellations
Identify guest reservation needs
Verify room availability and rates
Explain guarantee, special rate, and cancellation policies
Accommodate special requests
Answer questions about property facilities and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types
Follow escalation procedures for guest concerns
Maintain confidentiality and protect company assets
Welcome and acknowledge guests
Assist individuals with disabilities
Develop positive working relationships
Comply with quality assurance standards
Perform physical tasks like lifting objects up to 10 pounds

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

What we offer:

Training and development opportunities
Recognition programs
Inclusive and diverse work environment
Holistic well-being focus
True camaraderie with diverse co-workers

Additional Information:

Job Posted:
March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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