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Clerk-Reservations

Senegal, Dakar Diamniadio · Job Posted May 05, 2026
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Job Responsibility

  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Identify guest reservation needs and determine appropriate room type
  • Verify availability of room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Indicate special room reservation types by inputting the correct code and rate into the reservation system
  • Follow proper escalation procedures when addressing guest concerns

Requirements

High school diploma or G.E.D. equivalent

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