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Clerk-Reservations

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
China, Tianjin

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Job Responsibility:

  • Process reservation requests, changes, and cancellations
  • Identify guest reservation needs
  • Verify room availability
  • Explain guarantee, special rate, and cancellation policies
  • Accommodate special requests
  • Answer questions about property facilities/services
  • Follow sales techniques to maximize revenue
  • Input and access data in reservation system
  • Indicate special room reservation types
  • Follow escalation procedures for guest concerns
  • Maintain confidentiality and protect company assets
  • Welcome and acknowledge guests
  • Assist individuals with disabilities
  • Develop positive working relationships
  • Comply with quality assurance standards
  • Perform other reasonable job duties as requested

Requirements:

  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
What we offer:
  • Equal opportunity employer
  • Diverse workforce
  • Inclusive, people-first culture
  • Non-discrimination policy

Additional Information:

Job Posted:
March 22, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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