Clerk receptionist dispatcher Job at Advocate Health Care

Job Description

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Job Responsibility

Receive work orders
Identify and notify appropriate staff
Notify requestor of unscheduled delays, as needed
Maintain log identifying work locations of department staff
Acts as a liaison between departmental staff and requester
Page staff, as needed
Maintains daily logs
Dispatches departmental staff
Answers phones, takes messages, and routes calls to appropriate individual(s)
Open and close EVS work requests, as needed
Receives CQI, fire safety, hazard communication, safety, infection control, and skill enhancement training
Practices proper safety techniques in accordance with hospital policies and procedures, and local, state, and federal regulations
Maintains knowledge base regarding equipment operations and/or safety issues. Attends educational events, staff meetings, and off-campus educational seminars
Maintains professional and courteous manner
Promotes patient safety by reporting of issues through established channels and participating, as requested in safety initiatives
Assists facility and department with accomplishment of CQI/PI and OI goals
Supports system, medical center, and department CQI/PI and OI goals
Demonstrates excellent customer service performance
Aware of and concerned with personal attitude and actions that affect patients, other customers, and associates
Ensure that personal attitude and actions are consistent with the standards contained within the Service First Expectations
Remind co-workers when personal attitude or actions are inconsistent with these standards
Report instances of excellence and non-compliance to the attention of the appropriate supervisor or department head

Requirements

Performance of work order receipt and dispatching activities
Coordination of office activities
Participation in various modes of job training and/or supplemental classes to enhance existing abilities and acquire new skills
Implementation of CQI/PI (Continuous Quality Improvement/Performance Improvement), and OI (Operational Improvement)objectives
Uphold the highest degree of customer service as outlined in the Service First Expectations

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

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Clerk receptionist dispatcher

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