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Clerk receptionist dispatcher

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Advocate Health Care

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Location:
United States

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

19.80 - 29.70 USD / Hour
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Job Description:

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Job Responsibility:

  • Receive work orders
  • Identify and notify appropriate staff
  • Notify requestor of unscheduled delays, as needed
  • Maintain log identifying work locations of department staff
  • Acts as a liaison between departmental staff and requester
  • Page staff, as needed
  • Maintains daily logs
  • Dispatches departmental staff
  • Answers phones, takes messages, and routes calls to appropriate individual(s)
  • Open and close EVS work requests, as needed
  • Receives CQI, fire safety, hazard communication, safety, infection control, and skill enhancement training
  • Practices proper safety techniques in accordance with hospital policies and procedures, and local, state, and federal regulations
  • Maintains knowledge base regarding equipment operations and/or safety issues. Attends educational events, staff meetings, and off-campus educational seminars
  • Maintains professional and courteous manner
  • Promotes patient safety by reporting of issues through established channels and participating, as requested in safety initiatives
  • Assists facility and department with accomplishment of CQI/PI and OI goals
  • Supports system, medical center, and department CQI/PI and OI goals
  • Demonstrates excellent customer service performance
  • Aware of and concerned with personal attitude and actions that affect patients, other customers, and associates
  • Ensure that personal attitude and actions are consistent with the standards contained within the Service First Expectations
  • Remind co-workers when personal attitude or actions are inconsistent with these standards
  • Report instances of excellence and non-compliance to the attention of the appropriate supervisor or department head

Requirements:

  • Performance of work order receipt and dispatching activities
  • Coordination of office activities
  • Participation in various modes of job training and/or supplemental classes to enhance existing abilities and acquire new skills
  • Implementation of CQI/PI (Continuous Quality Improvement/Performance Improvement), and OI (Operational Improvement)objectives
  • Uphold the highest degree of customer service as outlined in the Service First Expectations
What we offer:
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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