Clerk Iv - Admissions

• Serves as front-desk staff to assist visitors and students in person, via phone, and e-mail, providing admission forms, quick information on credit and non-credit programs, other related enrollment service materials, and admission status information to prospective applicants
• Ensures initial recruitment follow-up in English/Spanish (sends inquiry acknowledgements and 'next steps' to prospective students) via electronic student information platforms, email, or phone with regard to the listed areas of responsibility
• Oversees the end-to-end collection and processing of admissions program applications and supporting documentation, ensuring application activity stays up-to-date, preventing delays, and communicating progress and issues promptly to Admin Assistant II and related staff
• Provides accurate data entry and assists with data cleanup according to college processes for prospective student information management and completes follow-up via CRM (Ellucian Recruit), Banner student information system (SIS), ImageSilo (Student Records), and Navigate360
• Reviews application documentation for completeness, authenticity, and readiness for file review and acceptance into the college
• Coordinates the collection and processing of grant-funded program (EEC Career Pathways, etc.) applications and supporting documentation – ensures timely and accurate communication with Directors and related program staff regarding status of applications
• Serves as backup for the collection and processing of applications and supporting documentation for high school students taking classes at HCC (Gateway to College, MAHIE, Dual Enrollment, etc.) – ensures timely and accurate communication with Directors and related staff regarding the status of applications
• Oversees the Admissions Operations email inbox to ensure accuracy, organization, and timely communication with operations staff regarding specialty documentation
• Serves as a backup to downloading student-uploaded supplement documents to be processed
• Supports Recruiters to manage and process applications for prospective students throughout the admissions workflow
• Receives, processes, and distributes the Admissions office mail
• Serves as administrative and proctor backup to the Assessment Center as needed
• Assists Associate Directors and CRM Manager in identifying and implementing technology-based process improvement related to special program application processes
• Engages collaboratively within the HCC community to advance student success and campus governance by serving on departmental, divisional, credit and non-credit program liaison, and campus-wide committees
• Available to work some evenings and weekends as required
• Performs other duties as assigned.

• Demonstrated commitment to diversity, equity, and inclusion and the ability to work effectively with all faculty, staff, and students
• Three years of full-time or equivalent part-time experience in office work
• Computer proficiency with: Google Workspace
• Microsoft office programs, such as Word and Excel
• customer relationship management (CRM) platforms
• Ability to work in a fast-paced, high-volume office
• Ability to work as part of the College's frontline team, as well as working independently
• Excellent communication, organizational, and writing skills.

• Experience with administrative or clerical work in a college admissions setting
• Banner and/or Ellucian Recruiter Information System and/or EAB Navigate360 experience
• Familiarity with outreach and recruitment policies and procedures in a community college setting
• Bilingual (English/Spanish)
• Associate's degree or higher.

comprehensive State benefits package