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Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Responsibility:
Review and identify customer deduction claims by validating short‑payments, remittances, and deduction claims
Categorize deductions using reason codes and maintain accurate documentation
Collaborate with cross‑functional teams to resolve discrepancies and address systemic issues
Monitor aging and escalate unresolved deductions in alignment with procedures
Assist with reporting, trend identification, and continuous process improvements
Provide clear updates, documentation, and recommendations to internal stakeholders
Assist with overflow tasks across AR, Collections, or Billing as needed to support department workload
Perform additional related duties as assigned to support department goals
Requirements:
Experience in Accounts Receivable, Credit, Collections, or Billing Operations
Strong understanding of credit evaluation, due‑date re‑aging, and invoice‑level billing processes
High attention to detail, organization, and documentation accuracy
Ability to analyze customer payment patterns and assess credit or financial risk
Clear, professional communication skills with internal and external partners
Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor's degree program or equivalent combination of experience and education
normally requires five (5) to eight (8) years directly related and progressively responsible experience
Excellent understanding of credit and collection operations procedures, including reconciliation of A/R activity
Ability to deal with stressful situations as they arise
Ability to communicate effectively both orally and in writing
Ability to work independently
Outstanding interpersonal skills
Knowledge of general accounting principles
Outstanding mathematical and analytical skills
Outstanding organizational skills
attention to detail
Knowledge of Microsoft Word, Excel
What we offer:
medical
dental
vision care
comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
support for working families
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions
paid parental leave
paid caregiver leave
variety of training programs
professional development resources
opportunities to participate in mentorship programs