Clerk-Front Desk, Marriott Bonvoy

Clerk-Front Desk

Marriott Bonvoy

Location:
China, Guilin

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

As a Clerk-Front Desk at Four Points by Sheraton Guilin Lingui, your responsibilities include processing guest check-ins and check-outs, managing payments, addressing guest inquiries, coordinating with housekeeping, and ensuring operational standards. The role emphasizes delivering exceptional customer service, maintaining strict confidentiality, and upholding company policies. Join a team dedicated to creating positive experiences for guests in a supportive and welcoming environment.

Job Responsibility:

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Process all check-outs including resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
Supply guests with directions and information regarding property and local areas of interest
Run daily reports, identify any special requests, and check reports for accuracy
Complete designated cashier and closing reports in the computer system
Count bank at the beginning and end of shift
Balance and drop receipts
Follow company safety and security policies and procedures
Report accidents, injuries, and unsafe conditions
Anticipate and address guests’ service needs

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None for license or certification

What we offer:

Equal opportunity employer
Welcoming and inclusive environment
Global team support
Career growth opportunities

Additional Information:

Job Posted:
July 01, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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