Clerk-Front Desk, Marriott Bonvoy

Clerk-Front Desk

Marriott Bonvoy

Location:
China, Zhenjiang

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Clerk-Front Desk is responsible for various guest service operations at Sheraton Zhenjiang Hotel, including check-ins, check-outs, handling payments, resolving disputes, managing guest calls and requests, and coordinating with other departments. The role also involves maintaining compliance with company policies, assisting individuals with disabilities, and ensuring quality service to all guests.

Job Responsibility:

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
process all payment types such as room charges, cash, checks, debit, or credit
process all check-outs including resolving any late and disputed charges
answer, record, and process all guest calls, messages, requests, questions, or concerns
coordinate with Housekeeping to track readiness of rooms for check-in
communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
supply guests with directions and information regarding property and local areas of interest
run daily reports, check reports for accuracy
complete designated cashier and closing reports
cash guests' personal checks and traveler's checks
count bank at the beginning and end of shift
balance and drop receipts according to Accounting specifications
follow all company safety and security policies and procedures
welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
stand, sit, or walk for an extended period of time
perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
no related work experience
no supervisory experience
no license or certification

What we offer:

Equal opportunity employer
inclusive environment
membership in Sheraton's global community
opportunity to belong to an amazing global team
supportive culture valuing diversity

Additional Information:

Job Posted:
November 03, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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