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Clerk-Call Center

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PRWT Services, Inc.

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Location:
United States , Philadelphia

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets. SUMMARY: Customer Service Rep is responsible for providing assistance to customers via telephone and correspondence in a timely manner.

Job Responsibility:

  • Accurately handle complaints concerning tickets or services rendered in a professional and courteous manner in a high-volume call center
  • Accurately process, document and record mail correspondence
  • Research and review correspondence to assess action to be taken
  • Prepares paperwork for processing of refund due to customers
  • Schedule hearings
  • Other duties as assigned

Requirements:

  • 6 month of high volume call center experience
  • Excellent oral and written communications skills
  • Ability to work in a fast paced, high volume area
  • Candidate must be available to work between the hours of 8:00am and 8:00pm
  • Scheduling is based on the need of the call center
  • High school diploma or general education degree (GED)
  • One to three months related experience and/or training, or equivalent combination of education and experience
  • Ability to read, write, and understand English and/or Spanish
  • Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals
  • Ability to calculate figures and amounts such as discounts, interest, and percentages
  • Ability to apply common sense understanding to carry out simple one or two step instructions
  • Ability to deal with standardized situations with only occasional or no variables

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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