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Clerical Team Lead position at Atrium Health Harrisburg Family Medicine. Responsible for leading clerical teammates, developing reports, enhancing customer service, training new team members, and reporting performance issues.
Job Responsibility:
Follows relevant job description requirements for clerical teammates responsible for leading and as applicable to the department
Develops and distributes all required reports and metrics applicable to the department
Exhibits exceptional customer service skills and leads and trains others to enhance customer service to the team
Identifies variances in performance of the department and works with team members to meet expectations
Trains and assists new team members in the onboarding process for the department
Reports issues to the department supervisor or manager as applicable that they cannot resolve with recommendations for how to address performance concerns
Requirements:
High School Diploma or GED required
Associates degree in healthcare related field preferred
Medical, secretarial, and/or customer service experience required
2 years in a medical office setting preferred
Experience as CMA/RMA, MOA or in a call center environment preferred
Nice to have:
Associates degree in healthcare related field
2 years in a medical office setting
Experience as CMA/RMA, MOA or in a call center environment
What we offer:
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance
Premium pay such as shift, on call, and more based on a teammate's job