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Clerical Officer - Emergency Department

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Sheffield Children's NHS Foundation Trust

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Location:
United Kingdom , Sheffield

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Contract Type:
Not provided

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Salary:

25760.00 - 27476.00 GBP / Year

Job Description:

We're looking for someone to join our reception and clerical team, where you'll help ensure the smooth running of our busy Emergency Department. You'll provide a professional and compassionate service, supporting patients, families, and medical staff in critical moments. We're looking for someone with a caring attitude, quick thinking, and a desire to help.

Job Responsibility:

  • Provide a welcoming reception service for patients, ambulance staff and visitors
  • Support resus situations by taking essential patient details
  • Register patients and ensure accurate data entry in the Careflow PAS system
  • Direct patients to appropriate areas and answer questions with excellent customer service
  • Maintain strict confidentiality and uphold professionalism in challenging situations
  • Schedule follow-up appointments

Requirements:

  • GCSE Maths and English
  • Experience of general office duties
  • Previous experience of dealing with the general public in a workplace setting
  • Previous experience of using a computerised client database
  • Excellent keyboard skills
  • Excellent interpersonal skills
  • Ability to cope with conflicting demands and time pressures
  • Persuasive and influencing skills
  • Ability to use own initiative
  • Ability to remain calm and professional
  • Team Worker
  • Flexible and adaptable
  • Self Motivated
  • Good levels of accuracy and attention to detail
  • Demonstrates Trust Values: Excellence, Accountability, Compassion, Teamwork and Integrity
  • ECDL
  • Previous experience of clerical work in an Emergency Department or a healthcare environment
  • Use of Careflow PAS

Nice to have:

  • ECDL
  • Previous experience of clerical work in an Emergency Department or a healthcare environment
  • Use of Careflow PAS
What we offer:
  • generous annual leave and pension schemes
  • health and wellbeing programmes
  • exclusive discounts
  • pay uplift to meet the Real Living Wage, which is £12.60 per hour

Additional Information:

Job Posted:
May 17, 2026

Expiration:
May 21, 2026

Work Type:
On-site work
Job Link Share:

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