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The Specialist Clinics Clerical Lead role is to provide professional, efficient and patient-centered care to administration functions within Austin Health Specialist Clinics Division to enhance patient access and service delivery. The role works as part of a supportive team, meeting the accountability requirements for the Department of Health (DoH) reporting. The role is central in participating in Divisional initiatives to enhance patient care and meet Divisional and organizational key performance indicators. The Clerical Lead will work across a number of portfolios and also other administration roles when required including referral registration, clinic administration, call centre and billing.
Job Responsibility
Provide professional, efficient and patient-centered care to administration functions within Specialist Clinics Division to enhance patient access and service delivery
Work across a number of portfolios and other administration roles when required including referral registration, clinic administration, call centre and billing
Requirements
Patient-centered approach to service delivery
Ability to use initiative and work autonomously, as well as in a team
Ability to problem solve in a variety of complex situations
Excellent computer skills and a willingness to learn new applications
Experience working in a high-volume environment
Previous experience in healthcare
What we offer
Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation
Suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program
Onsite childcare at Austin Hospital, easy access via public transport and car parking options