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Clerical / Administrative Officer

United Kingdom, Cardiff 13.47 GBP / Hour · Job Posted May 04, 2026
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Job Description

Clerical / Administrative Officer Animal & Plant Health Agency (APHA) Location: Cardiff - Hybrid working available after training Pay: £13.47 per hour Hours: Full-time, 37 hours per week Contract: Temporary role with potential extension Start your Civil Service journey with APHA The Animal & Plant Health Agency (APHA) plays a vital role in protecting animal health, plant biosecurity and public wellbeing across the UK. We're currently looking for a Clerical / Administrative Officer to join our friendly Cardiff-based team. This is a fantastic entry-level opportunity (no previous admin experience is required). Full training will be provided during your first two weeks. If you're confident, professional, and genuinely happy speaking to people on the phone, we'd love to hear from you.

Job Responsibility

  • Answering inbound telephone calls and making outbound calls to customers and stakeholders
  • managing a variety of queries in a contact centre environment (this is not a sales call centre)
  • collecting, checking, and actioning information to ensure records are complete
  • contacting customers to confirm or clarify details
  • completing general administrative tasks including emails and system updates
  • using internal IT systems and Microsoft Office tools
  • working collaboratively with colleagues and escalating issues where appropriate

Requirements

  • No previous administrative experience is required
  • confident and comfortable speaking on the phone
  • friendly, approachable, and professional
  • calm, patient, and adaptable to change
  • good verbal and written communication skills
  • IT literacy and willingness to learn new systems
  • reliable and able to take initiative

What we offer

  • Full training provided
  • hybrid working available after training (60% office / 40% home)
  • two weeks of full, in person training at the Cardiff office
  • support including being buddied up while learning systems
  • potential extension of contract
  • basic DBS provided to successful candidate
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