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Clerical Administration Support

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Great Western Hospitals NHS Foundation Trust

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Location:
United Kingdom , Swindon

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

24937.00 - 26598.00 GBP / Year
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Job Description:

To provide high-quality administrative and operational support to the Community Midwifery Team, ensuring the smooth running of services and timely support to both staff and patients. The role involves managing patient enquiries, coordinating appointments, maintaining equipment and stock, and supporting midwives and maternity support workers to deliver safe, efficient, and patient-centred care.

Job Responsibility:

  • Respond promptly and professionally to patient queries via phone, email, or in person
  • Grant and manage patient access to the Maternity Badger Net portal
  • Arrange and reschedule ante-natal and post-natal appointments, including clinics and individual consultations
  • Coordinate appointments for specialist tests, including Glucose Tolerance Tests
  • Provide day-to-day administrative support to midwives and maternity support workers within the community
  • Maintain accurate patient records and ensure data is up-to-date in relevant systems
  • Assist in the preparation of documentation and reports as required
  • Maintain and monitor all clinical and office stock levels
  • Arrange calibration, servicing, and maintenance of equipment in line with Trust policies
  • Process stock orders and ensure timely delivery to the team

Requirements:

  • NVQ level 3 in Customer Services / Business Administration / Team Leading ECDL or equivalent training and experience
  • Knowledge of Great Western IT systems including Medway and Medway Maternity
  • Recent experience in a customer focussed environment
  • In-depth administration
  • Working knowledge of data protection and confidentiality
  • Working to tight and conflicting deadlines
  • Strong organisational and time management skills
  • Strong communication and interpersonal skills
  • Ability to manage multiple priorities and work independently
  • Proficiency in IT systems, or willingness to learn Microsoft Office , excel and healthcare software (e.g., Badger Net)
  • experience within a busy NHS health care environment

Nice to have:

  • ECDL
  • Touch typing
  • Database management
  • Experience within a Maternity Health Care environment

Additional Information:

Job Posted:
January 26, 2026

Expiration:
January 29, 2026

Work Type:
On-site work
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