Clerical Admin Officer

We are currently seeking an organised, motivated Admin Officer for our public sector client based in Carlisle to provide general administration duties following set procedures. You will be working in a friendly and supportive team in a fast paced, reactive and varied role. You will need to have good IT and organisation skills and the flexibility to turn your hand to different tasks as the situation demands. The position is customer facing and will suit those who have an ability to communicate well to a diverse group of customers. You will be engaging with a broad range of partners and forming relationships with colleagues across the wider Defra team. Some of these roles are primarily telephony roles where you will be taking inbound calls from customers and assisting them with their many and varied queries. You will use systems to process the calls, deal with the query and update customer information. Training will be provided on internal systems. Excellent communication and IT skills are required for this post.