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Clerical/Admin Officer

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Brook-St Hiredonline

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Location:
United Kingdom , Durham

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Job Title: Clerical/Admin Officer (Government Department) Location: Durham Are you organised, detail-oriented, and ready to support a vital government service? Our client, a reputable organisation committed to delivering excellent customer support, is hiring for a Clerical/Admin Officer to join their team in Durham.

Job Responsibility:

  • Review applications nearing their cancellation date, ensuring all details are correct and up-to-date
  • Verify that requisitions are sent to the correct address on the application form
  • Assess previous actions taken and decide on the best communication method with lodging conveyancers
  • Obtain necessary applications from the Work Management System
  • Contact lodging conveyancers by telephone to confirm receipt of correspondence and request any additional information or extensions
  • Record all actions accurately in the Points Arising Screen (PAS) and document correspondence sent
  • Collaborate with internal teams as needed to ensure smooth processing
  • Identify recurring issues or frequent customers to contribute to ongoing process improvements

Requirements:

  • Effective communication skills, with a professional and friendly telephone manner
  • Strong attention to detail and ability to follow structured procedures
  • Excellent written skills for drafting formal correspondence
  • Ability to manage a high-volume workload and prioritise tasks efficiently
  • Proven ability to communicate clearly and professionally on the phone
  • Attention to detail and accuracy in record-keeping
  • Strong organisational skills and ability to follow procedures
  • Experience managing multiple tasks in a busy environment

Additional Information:

Job Posted:
May 16, 2026

Work Type:
On-site work
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