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Clerical Admin Officer

brookstreet.co.uk Logo

Brook-St Hiredonline

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Location:
United Kingdom , Nottingham

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Category:

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Contract Type:
Not provided

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Salary:

13.81 GBP / Hour

Job Description:

To provide support for the effective handling of complaints about Ofsted's inspections and outcomes.

Job Responsibility:

  • Monitor and track complaints cases to identify blockers to the achievement of targets and quality review all complaint outcome letters before dispatch
  • Managing own caseload of between 30 to 40 cases
  • Draft and send standardised acknowledgement letters for each complaint
  • Proof-reading the outcome letters, ensuring all are grammatically correct
  • Use of the Dynamics system
  • Monitoring of the complaint's inbox, reading all emails, responding or redirecting to the relevant officers
  • Support the invoice reconciliation process
  • Support team members with general administration duties, as required
  • Prioritising deadlines

Requirements:

  • Confident in the use of Microsoft packages, particularly Word and Outlook
  • Attention to detail especially with spelling and grammar
  • Excellent verbal and written communication skills
  • The ability to work to deadlines and adapt to changing circumstances
  • Comfortable liaising with all staff
  • Similar office experience
  • Must be able to pass a clear Standard DBS check
  • Must provide proof of Right to Work in the UK
What we offer:
  • Paid holidays and pension scheme
  • Accrual of up to 33 days paid annual leave pro rata available (inclusive of bank holidays)
  • Full training given on site

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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