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Cleared Business Process Consultant

United States 125000.00 - 160000.00 USD / Year · Job Posted May 30, 2026
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Job Responsibility

  • Prepare and lead process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements and ensure strategic alignment between business objectives and solution design
  • Partner with technical resources to deliver and facilitate workshops (in person or virtually), clearly communicate process recommendations, and manage stakeholder engagement throughout the project lifecycle
  • Identify areas of process and/or platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates
  • Advise customers on ServiceNow tools, features, and processes that can enhance their use of the platform and deliver additional business value
  • Design and deliver customized ServiceNow solution demonstrations aligned with customer objectives, highlighting key metrics and KPIs to clearly demonstrate business value
  • Manage multiple complex projects or initiatives simultaneously across various customers and areas of the ServiceNow platform, ensuring effective coordination and timely delivery
  • Communicate effectively with stakeholders to ensure timely and ongoing review of project artifacts and documentation
  • Identify gaps and areas for improvement in BPC team processes, documentation, and methodologies, and recommend solutions to enhance efficiency and consistency
  • Contribute to internal knowledge growth by participating in Centers of Excellence (COE’s), presenting knowledge sharing sessions, and mentoring Business Analysts or junior team members
  • Continue learning service delivery solutions, technologies, and methodologies
  • Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
  • Demonstrate strong corporate citizenship by completing required administrative tasks such as timesheets, feedback forms, and internal documentation accurately and on time

Requirements

  • 3+ years ServiceNow experience
  • 3+ years professional consulting experience
  • Expert knowledge of at least one ServiceNow suite
  • Beginner to intermediate knowledge of multiple ServiceNow suites
  • Advanced knowledge of Agile/SAFe Product Owner
  • Expert practical experience writing stories and grooming requirements
  • Advanced knowledge of at least one relevant industry
  • Certified System Administrator (CSA)
  • 1 Certified Implementation Specialist Certification
  • Active government Secret level security clearance

What we offer

  • medical insurance
  • dental insurance
  • vision insurance
  • life insurance
  • discretionary bonuses

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