Cleaning Supervisor Job at TC Facilities Management (Birmingham)

Cleaning Supervisor

TC Facilities Management

Location:
United Kingdom , Birmingham

Category:
-

Contract Type:
Not provided

Salary:

14.00 GBP / Hour

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Job Description:

A new exciting opportunity has arisen for a full-time site manager to join our growing team, a leading Facilities Management company working with a prestigious client. This will be a full-time role working 40 hours per week across a 5 out of 7 working patterns (including evenings and weekends) where flexibility is vital to be successful within this role. If you're looking for a rewarding position with plenty of variety and the chance to make a real impact, we’d love to hear from you.

Job Responsibility:

Oversee the day-to-day operations at the motorway services, ensuring the site runs smoothly and customers receive high-quality service
Act as a point of contact between the client, service providers, and the site team to ensure clear communication and efficient operations
Monitor and report on service delivery standards and key performance indicators, ensuring alignment with both internal and client expectations
Support continuous improvement initiatives to enhance service delivery, customer satisfaction, and operational efficiency
Ensure all health, safety, and compliance requirements are met, including training staff in relevant procedures and policies
Foster a positive working environment, ensuring all team members are trained, supported, and engaged in their roles
Handle day-to-day employee relations matters, working with HR to address issues and maintain a respectful, professional workplace
Respond promptly and effectively to customer concerns, service issues, or emergencies to maintain a high level of service
Build and maintain strong relationships with both customers and service providers to ensure smooth operations and high customer satisfaction
Lead by example, coaching and supporting the team to meet their individual and collective goals
Adapt to changing circumstances and customer needs, taking initiative to overcome obstacles and ensure high standards are consistently met
Promote best practices across the team and share knowledge to support continuous improvement

Requirements:

Strong leadership skills
Focus on customer satisfaction
Ability to manage a diverse team in a fast-paced, customer-facing environment
Own transport to get to site for some 6am starts

What we offer:

Opportunity to grow, develop and refine your leadership skills
Opportunity to be recognised and make a difference within a large FM company

Additional Information:

Job Posted:
February 16, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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