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Job Description. Main Purpose of Job: To ensure the delivery of consistent cleaning standards to client satisfaction.
Job Responsibility:
To be responsible for the induction, training, development, appraisals of all employees in line with business standards
To identify individual training needs of employees and to ensure that appropriate training is delivered to develop the employee
To ensure designated areas and areas notified as short notice are cleaned to a high standard of presentation
To ensure cleaning supplies and equipment are used in the correct standard
To ensure all employees report to work in uniform
To ensure a clean and tidy working environment is achieved
To ensure a safe working environment when working is achieved
To ensure special cleaning is achieved where necessary
To ensure that refuse is disposed of in a safe manner as necessary and at the end of each shift, which may include incineration
To ensure soap and towels are replenished
To ensure department stock takes are undertaken
To ensure all equipment is stored correctly and is in good working order
To ensure lost property is recorded accurately and promptly
To ensure that all deadlines for completion of work are met
To ensure that any client queries are dealt with effectively and quickly ensuring client satisfaction
To cover in absence of cleaners and mobile cleaning specialists
To ensure that the cleaning schedule for all areas is carried out satisfactorily
To ensure that a duties checklist is placed in each area and that all cleaning operatives complete on a daily basis
To ensure that management is made aware of any problems identified during the course of the work and if necessary to security
To ensure correct time keeping/attendance and that all members adhere to company policy of signing in and out of the premises
To ensure that management are made aware of any shortfalls of hours and to liaise with the client to discuss a possible solution
To ensure that all cleaning operatives wear the appropriate security identification
To ensure that all security procedures are followed correctly, that all keys are returned at the end of a shift and that they are secured to the person at all times
To supervise the opening and locking up of offices in sensitive areas and ensure that only one office is opened and cleaned at any one time
To generate a weekly report each Monday for the previous week.
Requirements:
To know all business products and services information
To communicate within the department and inter-department as necessary
To manage department meetings
To attend meetings as necessary
Suggest areas of improvement and take any corrective action as required
Participate in company training to improve your standards of performance
To train other employees as required achieving maximum employee flexibility
To actively participate in the company appraisal
To ensure any documentation products reflects the overall quality achieved within the business
To ensure standards are met relating to the use of computer equipment, that records are kept correctly, saves are carried out as procedures specify and that faults and callouts are logged
To ensure that storage of documentation is to company standard
Carry out any other reasonable request of the management.
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