Cleaning Services Manager Job at Legends Global (Minneapolis)

Job Description

The Cleaning Services Manager provides strategic leadership and overall accountability for all cleaning and housekeeping operations at U.S. Bank Stadium. This role is responsible for setting department standards, managing budgets and labor, overseeing vendors, and ensuring the venue consistently meets first-class cleanliness and safety expectations for all events.

Job Responsibility

Provides strategic leadership and overall accountability for all cleaning and housekeeping operations at U.S. Bank Stadium
Responsible for setting department standards, managing budgets and labor, overseeing vendors, and ensuring the venue consistently meets first-class cleanliness and safety expectations for all events
Provides overall leadership and strategic direction for the Cleaning Services department
Directly supervises Cleaning Services Assistant Managers
Establishes department goals, service standards, and performance expectations
Holds final authority for hiring, performance evaluations, corrective actions, and terminations
Approves staffing models, labor budgets, schedules, and third-party vendor utilization
Serves as the final escalation point for operational, staffing, labor-relations, and performance issues
Develops, implements, and enforces comprehensive cleaning standards, procedures, and service levels for all areas of the facility
Provides strategic leadership for all event-driven cleaning operations
Establishes annual, seasonal, and event-specific labor plans
Manages departmental operating budgets and third-party vendor contracts
Oversees deep cleaning programs and capital equipment initiatives
Conducts routine audits, inspections, and performance reviews
Supports and participates in events occurring outside of normal business hours

Requirements

Proficiency in general office software, including Microsoft Word and Excel
Working knowledge of safety programs, OSHA standards, and workplace safety practices
Strong ability to follow and issue verbal and written instructions clearly and effectively
Demonstrated ability to build and maintain effective working relationships with staff, vendors, clients, and stakeholders
Ability to work a flexible schedule, including evenings, weekends, holidays, and extended hours based on event demands
Ability to occasionally lift and/or move up to 50 pounds
High School diploma or GED required
Minimum of eight (8) years of experience in a similar role within a large facility environment, preferably a sports or entertainment venue
Demonstrated experience purchasing and managing housekeeping supplies and cleaning equipment
Prior experience supervising staff in a fast-paced, event-driven environment preferred
Must be at least 18 years of age
Ability to work effectively with a diverse workforce
Professional, friendly, and courteous demeanor
Maintain a professional appearance and grooming standards
Ability to stand for extended periods, walk long distances, and climb stairs

Nice to have

Strong problem-solving and decision-making skills
Excellent verbal and written communication skills
Customer-focused mindset with attention to detail
Ability to lead, motivate, and manage a diverse workforce

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Cleaning Services Manager

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