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ESS Is seeking an experienced and dynamic Cleaning Manager to lead our cleaning team. This role is integral to ensuring the efficient and effective operation of one of our Government service sites based in London. As the Cleaning Manager, you will be responsible for delivering high-quality services, managing a diverse team, and maintaining the highest standards of customer satisfaction and hygiene.
Job Responsibility:
Promoting a safety culture and ensure the cleaning team are aware of and operate in accordance with company and client Health & Safety procedures
To manage the cleaning labour, equipment & resources budget
To ensure the cleaning operation continually improves
To ensure the Cleaning team are engaged and managed effectively
To manage our on site Accommodation services, responsible for on site bookings
To ensure the delivery and quality of the cleaning operation is in accordance with the client service level agreement and company procedures
To manage any third-party suppliers or contractors as required ensuring they meet or exceed the agreed service level agreements
Requirements:
12 Months experience managing a cleaning operation
Proven ability to develop business through sound negotiation, change management, strategic decision making and ‘out of the box’ thinking.
Proven ability to deliver quality customer service and ensure issues are effectively resolved in a timely manner
Excellent financial management skills, particularly the preparation and monitoring of detailed budgets and cash flow projections.
Analytical and problem-solving skills and ability to work to time sensitive deadlines
Have the passion to drive innovation and continue to improve services
What we offer:
Competitive pay
Great perks
Unrivalled opportunities for learning and development