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This is a hands-on leadership position, combining operational delivery with team management. You will be responsible for maintaining the highest standards of cleanliness, hygiene, and safety across landlord communal areas while leading and developing your team to consistently exceed client expectations.
Job Responsibility:
Carry out and oversee daily cleaning services across offices, communal areas, washrooms, kitchens, and breakout spaces
Allocate tasks, monitor performance, and ensure service standards are consistently met
Conduct regular inspections and audits, implementing corrective actions where required
Manage periodic and deep cleaning programmes, as well as ad-hoc requests
Ensure full compliance with health and safety standards
Recruit, train, supervise, and motivate a team of cleaning operatives
Manage rotas, absence cover, and workforce planning
Conduct performance reviews and manage timekeeping, absence, and disciplinary processes
Approve timesheets and oversee payroll processes
Foster a professional, positive, and high-performing team culture
Ensure compliance with UK health and safety legislation and COSHH regulations
Carry out risk assessments and promote safe systems of work
Ensure safe handling, storage, and disposal of cleaning chemicals and equipment
Act as the primary contact for building management regarding cleaning services
Manage feedback, complaints, and service improvement initiatives promptly and professionally
Attend stakeholder meetings and provide service updates
Manage cleaning supplies and equipment efficiently and cost-effectively
Monitor budgets and report on expenditure, usage, and efficiencies
Ensure equipment is maintained, serviced, and fit for purpose
Requirements:
Proven experience in a Cleaning Manager or Facilities Management role
Experience managing teams within a commercial or corporate environment
Strong knowledge of cleaning standards, methods, and materials
Good understanding of health and safety legislation and COSHH
Excellent organisational, leadership, and communication skills
Nice to have:
Experience managing cleaning services within a large, multi-floor building
IOSH or relevant health and safety qualification
Experience working with audits and service level agreements (SLAs)
Professional, reliable, and proactive
Detail-focused with a commitment to quality
Able to manage multiple priorities in a fast-paced environment