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As a CBRE - GDS Cleaning Manager, you will be responsible for the implementation of the strategic direction for onsite cleaning operations. This job is part of the Cleaning Services function. They are responsible for ensuring the cleanliness of client and company buildings. Shift: Days
Job Responsibility:
Provide formal supervision to employees
Monitor the training and development of staff
Conduct performance evaluations and coaching
Oversee the recruiting and hiring of new employees
Coordinate and manage the team's daily activities
Establish work schedules, assign tasks, and cross-train staff
Set and track staff and department deadlines
Mentor and coach as needed
Focus on strategic planning and implementation of best practice initiatives and innovation ensuring the location remains at the forefront of cleaning and operational practices
Ensure advanced planning of all cleaning operations including periodic tasks with clear schedules and sign off on all duties and tasks complete
Focus on training and development of the team to establish good working practices
Provide professional support to the business in service-related matters and to clients in all contractual matters
Take full ownership and management to the conclusion of all cleaning feedback or complaints
Approve payroll and maintain labor levels to provide cost savings to the department
Carry out daily site audits to ensure high standards of cleanliness and a safe environment are met
Confirm quality performance measures (KPIs/SLAs) are adhered to and any non-compliance is resolved in a professional manner with clear plans and next steps visible to all
Lead by example and model behaviors that are consistent with J&J values
Influence parties of shared interests to reach an agreement
Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives
Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes
Requirements:
Bachelor's Degree preferred with 3-5 years of relevant experience
In lieu of a degree, a combination of experience and education will be considered
Fulfill the physical requirements associated with this role
Must be able to lift/carry heavy loads of 50 lbs. or more
Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred
Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems
Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department
In-depth knowledge of Microsoft Office products
Extensive organizational skills with a strong inquisitive mindset
Advanced math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations