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We’re looking for an experienced Soft FM Cleaning Manager to lead the day‑to‑day delivery of high‑quality facilities services on site. This is a varied, hands‑on role with responsibility for both self‑delivered services and third‑party contractors, ensuring an exceptional experience for clients and customers at all times.
Job Responsibility:
Deliver all Soft FM services in line with contractual agreements and SLAs
Manage and coordinate third‑party contractors and supply chain partners
Lead, motivate, and develop on‑site facilities teams
Maintain excellent client relationships and proactively address needs
Ensure statutory, health & safety, fire, hygiene, and compliance standards are met
Control budgets, monitor spend, and ensure value for money
Identify service improvements, efficiencies, and commercial opportunities
Oversee audits, reporting, training, and accurate record‑keeping
Requirements:
Proven experience in Soft FM management (essential)
Strong people management skills, including performance management and development
Confident managing reactive and planned works in a live environment
Excellent customer service and stakeholder management skills
Highly organised with strong attention to detail
Comfortable working within a robust corporate Health & Safety culture
Financially astute with experience in budget and cost control
Smart, professional, and confident communicator
Full UK Manual Driving Licence (essential)
BIFM membership (desirable)
BICSc / NVQ or equivalent cleaning qualification (desirable)
IOSH or NEBOSH Certificate (desirable)
Nice to have:
BIFM membership
BICSc / NVQ or equivalent cleaning qualification
IOSH or NEBOSH Certificate
What we offer:
Contributory pension scheme
Grow your career with our Career Pathways and MyLearning programmes
Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
Exclusive travel discounts with TUI, Expedia, Booking.com and many more
Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
Up to 44% off cinema tickets
Receive cash rewards every time you spend
Un-wind with us with free wellness, mindfulness and exercise classes
You can share all discounts and offers with your friends and families