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Claude AI Business Analyst

United States, Cincinnati · Job Posted March 12, 2026
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Job Description

This role involves working closely with stakeholders to evaluate business processes and identify opportunities for AI-driven solutions. The ideal candidate will have a strong background in business analysis and experience collaborating in discovery calls to assess workflows, data usage, and technology integration.

Job Responsibility

  • Participate in discovery calls to analyze and document business processes, workflows, and data flows
  • Collaborate with stakeholders to identify opportunities for AI agents to optimize business processes
  • Evaluate resource requirements and recommend appropriate AI tools and solutions
  • Conduct gap analyses to compare current state processes with future state objectives
  • Provide detailed documentation and insights to support the development of a structured AI playbook
  • Work within Agile Scrum methodologies to ensure efficient project delivery
  • Review and analyze call center customer service operations for potential AI integration
  • Serve as a liaison between technical teams and business stakeholders to ensure alignment
  • Present findings and recommendations to support decision-making for AI-driven strategies
  • Maintain clear and organized documentation throughout all stages of analysis

Requirements

  • Proven experience as a Business Analyst, preferably with AI-related projects
  • Strong understanding of call center operations and customer service workflows
  • Proficiency in conducting document reviews and preparing detailed reports
  • Familiarity with Agile Scrum methodologies and project management practices
  • Expertise in performing gap analyses to identify areas for improvement
  • Excellent communication and collaboration skills to engage with diverse stakeholders
  • Analytical mindset with the ability to interpret complex processes and data
  • Knowledge of AI tools and their application in business environments

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

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