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This role involves working closely with stakeholders to evaluate business processes and identify opportunities for AI-driven solutions. The ideal candidate will have a strong background in business analysis and experience collaborating in discovery calls to assess workflows, data usage, and technology integration.
Job Responsibility:
Participate in discovery calls to analyze and document business processes, workflows, and data flows
Collaborate with stakeholders to identify opportunities for AI agents to optimize business processes
Evaluate resource requirements and recommend appropriate AI tools and solutions
Conduct gap analyses to compare current state processes with future state objectives
Provide detailed documentation and insights to support the development of a structured AI playbook
Work within Agile Scrum methodologies to ensure efficient project delivery
Review and analyze call center customer service operations for potential AI integration
Serve as a liaison between technical teams and business stakeholders to ensure alignment
Present findings and recommendations to support decision-making for AI-driven strategies
Maintain clear and organized documentation throughout all stages of analysis
Requirements:
Proven experience as a Business Analyst, preferably with AI-related projects
Strong understanding of call center operations and customer service workflows
Proficiency in conducting document reviews and preparing detailed reports
Familiarity with Agile Scrum methodologies and project management practices
Expertise in performing gap analyses to identify areas for improvement
Excellent communication and collaboration skills to engage with diverse stakeholders
Analytical mindset with the ability to interpret complex processes and data
Knowledge of AI tools and their application in business environments
What we offer:
medical, vision, dental, and life and disability insurance