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We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.
Job Responsibility:
Acts as a main point of contact for claims specific questions for the case managers
Serves as a mentor for new hires as well as supports new hiring training
Takes an active role in refresher training and development of existing staff
Ensures case managers are utilizing appropriate risk management skills to secure the appropriate claim outcome
Conducts manager reviews/audits of claims as necessary to ensure overall quality
Provides the appropriate coaching and feedback to case managers as needed
Monitors KPIs and reports to ensure service levels and commitments are met, working with case managers as needed
Monitors and adjusts workload balancing for case managers
Provides support to management in facilitating team meetings/ huddles
May periodically manage complex cases and customer escalations
Elevates any trends and/or coaching opportunities to the leadership team
Completes special projects and/or ad hoc assignments as requested by leadership
Performs other related duties as required
Requirements:
Bachelor's Degree In business, management or a related field
4 or more years job related experience
2 years STD/LTD case management experience
Ability to influence and champion change
Excellent critical thinking and decision-making skills
Strong leadership and organizational skills
Excellent Communication skills (verbal, written & presentation)
Strong understanding of contracts, plans and products
Strong knowledge of best practices and effective case management skills
Nice to have:
LTD experience preferred
What we offer:
medical, dental, and vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)