Claims Support Coordinator

• Assists claims team partners by leveraging systems and documented processes to complete the initial eligibility verification on all new claims filed
• Maintains ownership of client specific email box to ensure timely processing of incoming mail and the creation of new claims as needed
• Research outstanding items to resolution
• Prints and mails communications as needed
• Builds effective working relationships with internal partner teams
• Reviews daily and weekly reports to ensure accuracy of assigned work items
• Remains current on customer service policies and procedures
• Prioritizes multiple tasks and works independently to some degree
• Supports management with special projects as necessary
• Performs other duties as assigned

• High School Diploma or Equivalent
• 2-4 years of related experience
• Effective communication skills – written, verbal, facilitation of strong working relationships
• Must be able to demonstrate knowledge of Microsoft Office applications
• Problem solving and decision-making skills
• Strong organizational skills
• Excellent interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

Current knowledge of the absence management industry a plus

• medical, dental, and vision coverage
• prescription drug coverage
• health care flexible spending
• dependent care flexible spending
• Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
• 401(k) plans
• annual bonuses
• opportunity to purchase company stock
• 11 paid holidays
• up to 20 days PTO
• state-mandated sick leave
• other leaves of absence