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Claims Supervisor (Bodily Injury)

United States, Tampa 95000.00 - 145000.00 USD / Year · Job Posted February 21, 2026
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Job Description

Our Casualty Claims department is seeking a highly motivated and experienced Claims Supervisor (Bodily Injury). As a key leader within our Casualty organization, you will be responsible for empowering a team that handles attorney-represented automotive liability claims. Your team will manage: complex investigations; coverage determinations; liability assessments; bodily injury claim resolutions—through both settlement and litigation. This role requires advanced knowledge of litigation processes and the ability to strategically support litigated and attorney-represented claims.

Job Responsibility

  • Lead, mentor, and inspire a team of associates to deliver exceptional customer service while building trust
  • Leverage your property and casualty insurance expertise to guide team members in resolving complex customer inquiries and claims
  • Provide authority on evaluations that exceed your adjusters personal, assigned authority and work with others on claims that exceed your authority
  • Personalize your leadership approach to develop team members’ skills, fostering their growth and ensuring they consistently exceed customer expectations
  • Monitor and evaluate team performance using key performance indicators (KPIs) to enhance efficiency, customer satisfaction, and retention
  • Hold your team accountable for achieving results, maintaining compliance with insurance regulations, and delivering outstanding service
  • Address escalated customer concerns with professionalism and empathy, modeling GEICO’s dedication to service excellence
  • Collaborate with leadership and cross-functional teams to identify and implement process improvement
  • Serve as a resource for team members on insurance-related questions providing mentorship and training to build their industry knowledge

Requirements

  • Minimum of 2 years of leadership experience in Bodily Injury claims, including direct oversight of litigated cases
  • Active Adjuster license (required)
  • Expertise in Casualty claims, including knowledge of industry regulations and best practices
  • Strong ability to assess needs and guide associates in negotiating claim settlements as needed
  • Experienced in the use of various claims tools with ability to assist associates
  • Strong adherence to compliance and regulatory requirements
  • Proven ability to motivate, inspire, and develop high-performing teams in a customer-centric environment
  • Strong results orientation, with a history of meeting or exceeding performance goals
  • Excellent interpersonal and communication skills, with the ability to adapt leadership styles to diverse individuals and situations
  • Ability to analyze data and metrics to inform decision-making and improve customer outcomes
  • Collaborative mindset with a commitment to fostering a culture of inclusivity and excellence

What we offer

  • Licensing and continuing education at no cost to you
  • Leadership development programs and hundreds of eLearning courses to enhance your skills
  • Corporate wide bonus programs are in place to reward top performers
  • Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being
  • Financial benefits including market-competitive compensation
  • a 401K savings plan vested from day one that offers a 6% match
  • performance and recognition-based incentives
  • and tuition assistance
  • Access to additional benefits like mental healthcare as well as fertility and adoption assistance
  • Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year

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