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Our Casualty Claims department is seeking a highly motivated and experienced Claims Supervisor (Bodily Injury). As a key leader within our Casualty organization, you will be responsible for empowering a team that handles attorney-represented automotive liability claims. Your team will manage: complex investigations; coverage determinations; liability assessments; bodily injury claim resolutions—through both settlement and litigation. This role requires advanced knowledge of litigation processes and the ability to strategically support litigated and attorney-represented claims.
Job Responsibility:
Lead, mentor, and inspire a team of associates to deliver exceptional customer service while building trust
Leverage your property and casualty insurance expertise to guide team members in resolving complex customer inquiries and claims
Provide authority on evaluations that exceed your adjusters personal, assigned authority and work with others on claims that exceed your authority
Personalize your leadership approach to develop team members’ skills, fostering their growth and ensuring they consistently exceed customer expectations
Monitor and evaluate team performance using key performance indicators (KPIs) to enhance efficiency, customer satisfaction, and retention
Hold your team accountable for achieving results, maintaining compliance with insurance regulations, and delivering outstanding service
Address escalated customer concerns with professionalism and empathy, modeling GEICO’s dedication to service excellence
Collaborate with leadership and cross-functional teams to identify and implement process improvement
Serve as a resource for team members on insurance-related questions providing mentorship and training to build their industry knowledge
Requirements:
Minimum of 2 years of leadership experience in Bodily Injury claims, including direct oversight of litigated cases
Active Adjuster license (required)
Expertise in Casualty claims, including knowledge of industry regulations and best practices
Strong ability to assess needs and guide associates in negotiating claim settlements as needed
Experienced in the use of various claims tools with ability to assist associates
Strong adherence to compliance and regulatory requirements
Proven ability to motivate, inspire, and develop high-performing teams in a customer-centric environment
Strong results orientation, with a history of meeting or exceeding performance goals
Excellent interpersonal and communication skills, with the ability to adapt leadership styles to diverse individuals and situations
Ability to analyze data and metrics to inform decision-making and improve customer outcomes
Collaborative mindset with a commitment to fostering a culture of inclusivity and excellence
What we offer:
Licensing and continuing education at no cost to you
Leadership development programs and hundreds of eLearning courses to enhance your skills
Corporate wide bonus programs are in place to reward top performers
Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being
Financial benefits including market-competitive compensation
a 401K savings plan vested from day one that offers a 6% match
performance and recognition-based incentives
and tuition assistance
Access to additional benefits like mental healthcare as well as fertility and adoption assistance
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year