Claims specialist

The Claims Specialist is responsible for managing customer claims and replacement requests from initial contact through resolution. This role serves as a key point of contact for customers, ensuring timely communication, accurate processing, and effective coordination with internal teams. The Claims Specialist works to resolve product issues, process replacements and returns, and maintain detailed records while consistently delivering a positive customer experience. This position requires strong problem-solving skills, attention to detail, and the ability to proactively identify opportunities to improve claims processes and overall customer satisfaction.