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Claims Specialist II – Coordination of Benefits (COB) Do you enjoy solving complex claims issues, investigating coverage details, and ensuring members receive accurate benefits? We're looking for a Claims Specialist II to join a growing healthcare operations team. This is an excellent opportunity for a claims professional who thrives on problem-solving, enjoys working with data and documentation, and takes pride in delivering accurate results. The ideal candidate will have experience in medical claims processing and a strong understanding of Coordination of Benefits (COB). If you've worked with multiple insurance coverages, determined primary versus secondary payers, resolved claim discrepancies, and recovered overpayments, we'd love to hear from you.
Job Responsibility
Reviewing and processing medical claims with accuracy and attention to detail
Researching and resolving claim edits, denials, and payment discrepancies
Determining primary and secondary insurance coverage when members have multiple health plans
Applying Coordination of Benefits (COB) rules, including subscriber status, effective dates, plan types, and Medicare coordination guidelines
Updating claims and coverage records to ensure accurate claim adjudication
Investigating previously processed claims and making necessary benefit adjustments
Identifying and recovering overpayments through refunds, reprocessing, and recovery efforts
Communicating with members, providers, healthcare organizations, and insurance carriers to verify coverage and resolve claim issues
Reviewing quality audits and implementing corrections to maintain compliance and processing accuracy
Supporting special projects, process improvements, system updates, and departmental initiatives as needed
Requirements
High School Diploma or equivalent
Minimum of two (2) years of medical claims processing experience
Strong analytical and investigative skills with the ability to resolve complex claims issues
Excellent written and verbal communication skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
Proficiency with claims processing systems and Microsoft Office applications
Nice to have
Coordination of Benefits (COB) processing experience
Experience determining primary versus secondary insurance coverage
Knowledge of Medicare coordination and payer primacy guidelines
Experience researching claim discrepancies and resolving overpayments
Healthcare insurance, payer, or benefits administration experience