Claims Service Consultant Jobs

Claims Service Consultant

Allianz

Location:
Australia , Melbourne ▼
Sydney
Brisbane
Perth
Hobart
Darwin
Adelaide

Category:
Insurance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers. We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Job Responsibility:

Follow the AAL Claims Management Process
Ensure and maintain knowledge of current legislation and how this impacts claims management, applying soundly based decision-making to all claims and consistently making liability decisions of increasing complexity at claims lodgement and throughout the life of the claim
Adhere to AAL standards to minimise leakage and increased cost of claim
Manage claimant as well as internal and external stakeholder expectations and relationships
Build and maintain positive working relationships within the team and greater business unit

Requirements:

Previous Insurance experience mandatory
Meet specific technical capability and competence standards that are required for professional progression within AAL, including the submission of a portfolio of supporting evidence (For AAL employees only)
Experience in handling claims management processes and procedures across a variety of general insurance product lines gained in a complex, matrixed general insurance organisation
Able to work collaboratively in a team environment
Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands
Ability to interpret and analyse complex information, extract meaningful insights, and evaluate options for decision making
Pays high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information

What we offer:

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance
Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources
Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

Additional Information:

Job Posted:
April 29, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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