Claims Service Consultant, Allianz

Allianz

Location:
Australia, Sydney

Category:
Insurance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Claims Service Consultant – Level 1 | Catastrophe team | Permanent opportunity at Allianz, a global insurance and asset management brand. The role involves managing claims processes, ensuring compliance with legislation, and maintaining relationships with stakeholders. Allianz offers an inclusive workplace, career development opportunities, and financial perks.

Job Responsibility:

Adhering to the AAL Claims Management Process, ensuring compliance with current legislation, and making informed decisions on claims
maintaining knowledge of legislative impacts on claims management and apply this knowledge to decision-making for each claim
committing to AAL standards to minimize claims leakage and control the cost of claims
managing expectations and relationships with claimants and stakeholders, both internally and externally
building and maintaining positive team relationships, tailor communication to client interactions, and ensure compliance with relevant regulations and internal processes.

Requirements:

Minimum of 1 year insurance and/or call centre experience (desirable)
possess relevant tertiary or industry-specific qualifications, with significant experience in a designated functional area, particularly in claims management within a complex insurance organization
demonstrate specific technical capabilities and competence, meeting AAL's professional progression standards, which may include the submission of a portfolio of evidence (for AAL employees)
experience in effectively handling claims management processes and procedures across various general insurance product lines
able to collaboratively work within a team environment, demonstrating strong planning and organizational skills to manage competing demands
exhibit the ability to analyse complex information, maintain high attention to detail, and possess excellent communication skills to achieve the best outcomes for AAL.

Nice to have:

Minimum of 1 year insurance and/or call centre experience
portfolio of evidence for AAL employees

What we offer:

Inclusive culture
flexible work-life balance with remote work options and workplace adjustments
career development opportunities
financial and well-being perks such as discounts on Allianz products, retail, tech, and travel
mentoring and access to over 10,000 learning resources
financial wellness initiatives
employee share purchase program.

Additional Information:

Job Posted:
May 13, 2025

Work Type:

Hybrid work

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Claims Service Consultant