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Claims Resolution Specialist I, Hospital Billing Office

United States, Jacksonville · Job Posted June 09, 2026
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Job Description

Baptist Health is hiring a Claims Resolution Specialist I for our Hospital Billing Team department. This is a full-time days position located at Baptist Metro Square. The ideal candidate must have Claims Resolution experience working in a healthcare setting.

Job Responsibility

  • Resolves each medical claim sent to commercial insurance companies, third party organizations and/or government payers
  • Analyzes explanation of benefits to insure proper payment to Baptist Health from paying entities
  • Communicates with third-party representatives as necessary to complete claims processing and /or resolve problem claims
  • Follows-up daily on post processing activity including but not limited to, rejected billings, adjustments, corrected claims, overpayments, and denied claims
  • Works all assigned accounts on worklist in order depending on balance and age
  • Identify and communicate trends in denials to leadership
  • Requires experience in either HB or PB while working toward competency in all areas of the assigned vertical
  • Communicates with various departments to resolve any outstanding issues with claim to resolve denials
  • Possesses up to date knowledge related to CPT codes, ICD/10 codes

Requirements

  • Accounts Receivable Experience Required
  • Billing Experience Required
  • Knowledge of CPT, ICD10, HCPCS, and Modifiers Required
  • Medical Insurance Experience Required
  • Reimbursement Experience Required
  • 1-2 years of Revenue Cycle Operations Experience Required
  • High school diploma (or higher) Required

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