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University of Rochester Logo University of Rochester · Finance

Claims Resolution representative iv

United States of America, Brockport 20.99 - 28.34 USD / Hour · Job Posted February 20, 2026
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Job Description

Wilmot Cancer Institute is looking for an experienced, compassionate, and detail-oriented Insurance Biller - Bone Marrow Transplant to join our growing team. The successful candidate will need to demonstrate a commitment to excellence and have the ability to collaborate with a diverse team. If you are looking for an exciting opportunity to make a difference in the lives of cancer patients, this is the position for you!

Job Responsibility

  • Acts as billing and collections resource
  • Completing National Marrow Donor Billing
  • Responsible for resolving Work Queues in EPIC
  • Research and analyze denials
  • Routinely works hospital reports to ensure claims are sent timely
  • Edits follow up bills originated by EPIC
  • Responsible for communicating with insurance companies, other payers, and patients
  • Trains all claims resolution specialists that join the WCI Business office

Requirements

  • Associate's degree in Business Administration and 2 years of hospital patient accounting or consumer collections experience
  • or an equivalent combination of education and experience
  • Ability to type 25 wpm
  • Experience working with transplant programs including, but not limited to transplant contracting, transplant provider relations, transplant billing and collections, etc.
  • Must be able to multi-task and pivot across duties as needed

Nice to have

  • Experience in transplant programs including contracting, provider relations, or transplant billing and collections
  • comprehensive understanding of insurance billing procedures
  • commitment to providing excellent patient care
  • strong attention to detail
  • commitment to excellence
  • ability to collaborate with a diverse team
  • excellent customer service skills
  • ability to interact with a variety of personality types
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